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Automatic Live Update

I have Automatic Live Update turned on but it's not working. I still have to update manually. What am I missing?

标签: Auto-Protect

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好评2 Stats

Re: Automatic Live Update

Just because you receive updates when you run Live Update manually doesn't mean Live Update isn't automatically running.

Right Click on the tray icon > View Recent History > on the drop-down menu at the top scroll down and select Live Update.  If you click on those entries you should find Live Update has been running automatically.  Live Update will check for updates about every hour when your machine is idle but sometimes there are none available, but when you manually run Live Update they have been made available.

If that isn't the case and you find Live Update has indeed not been running automatically at all, post back and we can dig a little deeper.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Automatic Live Update

I did what you instructed and yes it appears that Live Update is running but I don't understand why I have to remember to check every couple of days to see if "Your Protected" or "Fix it Now". It just seems unreasonable. 

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Re: Automatic Live Update

Why do you feel you have to check for "Your Protected" or "Fix it Now" every couple of days? Have these messages been coming up recently?

You can just check the Norton icon in your System Tray. If it has a green check mark, those messages would not be there.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Automatic Live Update

the green check mark only appears after you open the program.

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Re: Automatic Live Update

What kind of notification is in the Norton icon before you open the Norton program? An exclamation point or an X?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Automatic Live Update

Hello

The Norton program should be running all the time in the background without having to open up the program. The Norton Icon with the green check mark is always showing up in the system tray. If the icon isn't there, then you have a problem.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Automatic Live Update

In my taskbar Norton Security icon is a dark background and a gold circle with a white check mark. When I open the program, if "You are Protected" appears inside the program, a small green circle with a white check mark appears in the lower right corner of the Norton Security Icon in the taskbar.  No "X" or "!" and as the post above says, and I thought, "The Norton program should be running all the time in the background without having to open up the program" but if I close the program the green circle with white check mark disappear thusly I have to open the program every couple of days to manually check if I'm protected. Is this right?

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Re: Automatic Live Update

Hello

No, that doesn't sound like it is right. I have a gold circle with a green check mark in the lower right corner. That gold circle does change color to a white or grey circle with the green check mark when I open up my Weather Bug program is opened up. When the Weather Bug is closed, then it changes back to the gold color. That happens when a full screen program is opened up --- Silent Mode makes it change color. But there should always be a Norton Icon in that task bar on the lower right corner. That should be one of the first programs to open up when I restart my program.

I would recommend that you run the Norton Remove and Reinstall program. That will remove your current Norton program and replace it with a current version of the program. You will need to run Live Update,restarting when necessary until there are no more updates. I would suggest also that you go over the settings to make sure they are correct.

www.norton.com/nrnr   check and see if the gold circle with green checkmark shows up. You might be describing the new version of the Norton Icon in the lower right gray. I may still have the old version of the program. All my other icons updated to the new version. But the icon is always there unless my computer is turned off.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Automatic Live Update

Pappy01545:

I did what you instructed and yes it appears that Live Update is running but I don't understand why I have to remember to check every couple of days to see if "Your Protected" or "Fix it Now". It just seems unreasonable. 

Could this be because you only boot this machine every few days?  If Norton finds its definitions are old and the machine hasn't been scanned for a few days it will get upset.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Automatic Live Update

No I use it every day. I tried Remove and Reinstall through Power Eraser and the whole nine yards. It was no easy task, it took the better part of three hours and I've ended up where I started with the dark square, probably brown, the gold ring and a white check mark . No green circle in lower right corner unless I open Norton Security then bingo. What next?  

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Re: Automatic Live Update

Hi Pappy01545:

Does this problem occur on the Win 8.1 machine you mentioned <here>?  If you have a Win 8.x or Win 10 computer try disabling the Windows Fast Startup power option described in peterweb's thread Windows 8/8.1 or 10 and Fast Start Feature and then re-boot your system a few times after this setting is disabled.  This Fast Startup feature (also called hybrid boot-up / hybrid shutdown) can interfere with product updates and loading of Norton services at boot-up and result in all sorts of odd glitches and unexpected behaviour on Win 8.x and Win 10 computers.  If you've disabled this power option before just confirm that it's still turned off, since Fast Startup can sometimes re-enable itself after a major Windows update.

Also, let us know if you have any other antivirus or security program that loads at boot-up and runs in real-time protection mode.  I used to have Malwarebytes Premium v3 (i.e., the paid version, not the Free on-demand scanner) running in real-time protection mode at the same time as Norton and this often prevented my Malwarebytes system tray icon from loading at boot-up.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

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Re: Automatic Live Update

Sorry, I should have mentioned that I'm running Windows 7 64 bit. And I only use Norton. I want to double check something, do you all have a green circle with a white check mark on the lower right of the Norton icon in the taskbar when the program is NOT running??

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Re: Automatic Live Update

Pappy01545:

... I'm running Windows 7 64 bit ...I want to double check something, do you all have a green circle with a white check mark on the lower right of the Norton icon in the taskbar when the program is NOT running??

Hi Pappy01545:

There should be a Norton icon in your system tray all the time (i.e., from boot-up to shutdown). The system tray icon might be hidden while Norton is in a low activity state, so if you click the Show Hidden Icons button and it doesn't appear you might have to configure Win 7 to show the icon - see the TechRecipes tutorial Windows 7: Show All Icons and Notifications on Taskbar.

I use Norton Security v22.15.2.22 on my Vista SP2 machine so my icons might look slightly different than yours, but if Norton real-time protection is working normally I see the green circle with a white check mark...

... and if I right-click the system-tray icon and choose Disable Auto-Protect from the pop-up menu to temporarily disable my real-time protection I see a red circle with a white "x":

If you can't see a Norton icon in the system tray and you're certain the icon isn't hidden then open your Windows Task Manager (Ctrl + Alt + Del) and see if the Norton executable (e.g., nortonsecurity.exe) is still running under the Processes tab.  Note that if you choose Show Processes From All Users you should see two instances of the Norton executable loaded in memory like my image below - one for your real-time protection (owned by user SYSTEM) and a second for lower-priority tasks like your graphical user interface and background tasks (owned by your user account).  That way if your user interface crashes or freezes or a background task hangs it won't affect your real-time protection.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

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Re: Automatic Live Update

Yes, I have Norton icon in the system tray. My problem is I don't have a green circle with a white check mark when the program isn't running therefore, and this is why I started the thread and the bigger problem, I have to check for and enter the updates manually.  

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Re: Automatic Live Update

Pappy01545:

Yes, I have Norton icon in the system tray. My problem is I don't have a green circle with a white check mark when the program isn't running therefore, and this is why I started the thread and the bigger problem, I have to check for and enter the updates manually.  

Hi Pappy01545:

Could you just clarify what you mean by "not running"?  There are several Norton background tasks that are scheduled to run when you system is idle (i.e., when you are not using input devices like your keyboard, mouse or touchpad and just before your computer goes to sleep).  Go to Settings | Administrative Settings | Background Tasks | Configure and sort by the Last Run date/time.  For example, my image below shows that the Automatic LiveUpdate, Norton Insight and Quick Scan tasks all ran at least once today today while my system was idle.

Are you saying that if you don't run a manual Live Update that you can wait 3 or 4 days and these tasks never run automatically?  If so, run consecutive Live Updates until no further updates are available, re-boot, and then continue that cycle (consecutive updates and re-boots) until you are sure you are fully patched to v22.17.0.183 (check your version number at Help | General Information | About).  There was a hotfix released around 08-Apr-2019 - see Norton employee Sunil_GA's announcement in the thread Automatic Background Tasks Not Working - and if you used the Norton Remove and Reinstall Tool to reinstall Norton it might take several manual LiveUpdates to ensure you received that hotfix.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

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Re: Automatic Live Update

I went to Background Tasks as you instructed and a Automatic LiveUpdate ran today along with 5 other tasks. It was only 28 seconds but it ran and my version is up to date. I guess the uninstall and reinstall did its job. If I'm reading the Background Tasks correctly LiveUpdate had not run since before April 9th. None of the tasks ran at idle. All No down that column and there is definitely no green circle with white check mark on the Norton icon in the taskbar/system tray when the program isn't running.  I want to watch what happens in the Background Tasks for a couple days and see what happens.  

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Re: Automatic Live Update

Pappy01545:

...If I'm reading the Background Tasks correctly LiveUpdate had not run since before April 9th. None of the tasks ran at idle....I want to watch what happens in the Background Tasks for a couple days and see what happens.  

Hi Pappy01545:

The tasks listed at  Settings | Administrative Settings | Background Tasks | Configure will only tell you the last time a task ran to completion.

If you want to see how often tasks like Automatic LiveUpdates are running then follow Krusty13's earlier suggestion <here>.  For example, if I right-click on the Norton icon in the system tray and select View Recent History from the pop-up menu (or go to Security | History on the main Norton interface) and choose LiveUpdate from the dropdown list I can see that background Automatic LiveUpdates ran 4 times today on my computer (note that the Type of Update will be "Interactive" if you run a manual LiveUpdate)...

...and if I double-click the entry for my first Automatic LiveUpdate today (24-Apr-2019 @ 6:23:55 AM) to view the details I can see I had 7 protection updates (e.g., Norton AntiSpam Definitions, Norton SDS Definitions, etc.) delivered successfully during that Automatic LiveUpdate session.

If you choose Scan Results in your security history you can also see details about the Quick Scans (or any Full System Scans you've scheduled) that have run on your system.

Monitor your Norton background tasks and security history for a few days and post back if anything looks odd.  When you run the Norton Remove and Reinstall tool it re-installs a fresh copy of your Norton product but you still have to run multiple LiveUpdates (and re-boot a few times) to make sure you're fully patched with the latest available application and definition updates.  Once that is done it sometimes takes a day or two before your Norton background tasks settle down and start running on a regular schedule during system idles.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

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Re: Automatic Live Update

Okay, that sounds like a plan. This may be trivial at this point but should I worry about the green circle with white check mark in the Norton icon when the program isn't running?

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Re: Automatic Live Update

Pappy01545:

Okay, that sounds like a plan. This may be trivial at this point but should I worry about the green circle with white check mark in the Norton icon when the program isn't running?

Hi Pappy01645:

Please post a screenshot of the Norton icon you're referring to (see the instructions are posted in Andmike's thread How to Post an Image in the Forums).  I'm still confused about what icon you're referring to (e.g., whether it's located in the system tray, the main Norton interface or somewhere else) or what you mean by "when the program isn't running".  As noted <here> the main nortonsecurity.exe process is always running in the background and monitoring your system, so I don't know if you mean "when the main interface is closed", "when there are no automated Norton tasks like Automatic LiveUpdates running during system idles", or something else.

In most cases you only need to be concerned if there's an exclamation mark ("!") or "x" in your system tray icon (or a pop-up warning you that Norton detected a threat) and you see something like the image below when you open your main Norton interface:

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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

好评0

Re: Automatic Live Update

It's in the system tray just like the e for Internet Explorer or the circle for Google Chrome. Normal and simple. "When the system is running", before I learned that Norton Security is always running, is when I click on the Norton icon and open the Security window where Settings is located. Very normal. Today everything is green and it says "You Are Protected". So as I write this there is a green circle with the white check mark in the lower right of the icon. When I close the window the green circle with the white check mark disappears. You have the green circle on the Norton icon all the time and I don't. I'm not going to worry about it.

好评1 Stats

Re: Automatic Live Update

Hello

Is it possible that your icon goes into the Hidden section of the lower right corner where all the other icons are normally. When you open  the program, it becomes visible again and when you close the program, it goes into the hidden section. Even if it is hidden, the program is working. In most cases though it should be listed first or second so that you know it is running.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
好评2 Stats

Re: Automatic Live Update

Pappy01545:

It's in the system tray just like the e for Internet Explorer or the circle for Google Chrome....

Hi Pappy01545:

What you're describing doesn't sound like the Norton system tray icon that displays the current status of your antivirus protection in real time, so it would still be helpful if you could provide screenshots.  Icons can appear in different areas of the task bar, including the Quick Launch bar (which contains shortcuts for launching programs you frequently use like your IE and Chrome browsers), the main taskbar (which displays icons for all open programs) and the system tray (the area reserved for your system clock and other programs that run in the background). I'm not sure, but what you're describing could be the icon that appears in the main taskbar when you open the Norton interface and then disappears when the interface is closed.  From the article The Windows TaskBar:

When you right-click the Norton icon in your system tray, you should see a pop-up menu similar to this:

Again, I'm using an older (legacy) version of Norton Security Deluxe v22.15.2 on my Vista SP2 machine so your system tray icon might look a bit different - especially if you recently updated to the "new" Norton 360 that just came out of beta testing - but you should still see that pop-up menu after you click the Norton system tray icon with your right mouse button.  If you can't see a Norton icon in the system tray (i.e., near your system clock) when your Norton interface is closed then see the first paragraph of my comment <above> about unhiding hidden system tray icons on Win 7 SP1 machines.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

好评1 Stats

Re: Automatic Live Update

Okay, what you're calling the system tray I call the Notification Area/Notification Area Icons and the Norton Security icon in the System Tray was, in fact, hidden. When I chose "Show icon and notifications" it appeared and, wouldn't you know it, the green circle with the white check mark was there. Good God, I was wrongly looking at the Taskbar Norton Icon! It was a problem with semantics. I went back and read everything you guys told me and every time one of you said System Tray I thought Taskbar. It didn't click for me until your last post. Thank everyone who helped. I learned a lot along the way. I believe my problem is solved. Thank you.

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Re: Automatic Live Update

Hi Pappy01545:

Thanks for the update, and glad to hear you were able to unhide your Norton system tray icon.

Just monitor your background tasks (Settings | Administrative Settings | Background Tasks | Configure) and LiveUpdate log in your security history (Security | History | Show | LiveUpdate) for a few days and confirm your Automatic LiveUpdates and other background tasks are running correctly since you reinstalled with the Norton Remove and Reinstall (NRnR) tool.  Your Automatic LiveUpdates should run at least once day, Quick Scans will be scheduled to run each time a LiveUpdate delivers a new SDS (virus) Definitions set, and the Norton Insight task runs every day or so (assuming you allow your computer to go into idle mode a few times a day) but other tasks will run less frequently. Be sure to post back if you have any further questions or concerns.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22