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好评6 Stats

Internet Security at Risk ignore not working

I have recently been having a problem with Norton Security not remembering my ignore of the error for Internet Security.

The icon in the tray will show a red exclamation mark.  I go into NS and it shows Internet Security At Risk.  I click on it and it says Safe Web/Antiphishing Not Installed.  I click on Why Fix This, click on Options, and select Ignore Risk.  The tray icon returns to normal.

So far, so good.  I wait a few days or a week and the red exclamation mark returns on the tray icon and it shows At Risk again.

Ignoring the risk always worked until recently.  Is there any way I can get it to permanently ignore this risk.  I do not use Safe Web/Antiphishing.

Thanks,
Bill

回复

好评0

Re: Internet Security at Risk ignore not working

It is possible that a Norton update may have reset your 'ignore' flag.

Set it again and see how long it stays set correctly.

Things happen. Export/Backup your Norton Password Manager data.
好评1 Stats

Re: Internet Security at Risk ignore not working

@peterweb

Actually I have reset it at least 4 times in the last month and each time it seems to "stick" for about 4 - 7 days and then I get the "at risk" message again.

Bill

好评0

Re: Internet Security at Risk ignore not working

Now it is happening on my wife's computer also.  What a pain to have to ignore the risk over and over again.  What changed recently? 

Is there any way to permanently ignore this warning so we don't have to keep doing it every week?

@peterweb - You helped resolve a problem for me with the mobile app telling me my privacy score had changed when it hadn't.  I think you mentioned it to a Norton contact or something.  Any chance of passing this on to that contact as well?

Thanks
Bill

好评1 Stats

Re: Internet Security at Risk ignore not working

It sounds like a new 'feature' of the Norton products. It will warn you if you do not have the Safe Web extension installed in your browser. The fix seems to be to ensure the extension is installed. Then you can disable it, but keep it installed.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Internet Security at Risk ignore not working

The warning has been around for a long time.  In the past I was able to set the option to ignore it and I would never see the warning again.  Now it has changed so the ignore only lasts a few days or a week.  Seems like a bug to me.  In any case, I guess I'll install it and then disable it and see if that works.

Thanks,
Bill

好评0

Re: Internet Security at Risk ignore not working

Deleted by me.

Windows 10 x64 1909 | Mint Cinnamon 19.3 | Solus Plasma 4.1 | Kubuntu 18.04
好评0

Re: Internet Security at Risk ignore not working

@Krusty13

Thanks for the reply.  I saw the email with your posting before you had a chance to delete the posting. :-)

As you must have figured out before deleting your reply, that post didn't help as the warning came back about 4 or 5 days later and I had to ignore the risk again.  I've done this 4 or 5 times now.  Until recently, I only had to do this once and the ignore stayed forever.  Something just broke that.

I installed the plugin in Chrome and disabled it, but I don't hold out a lot of hope that this will keep the warning from coming up.  When I bring up the Norton Security UI and look under Internet Security it still shows "At Risk" and "Browsing at Risk" and "SafeWeb/Antiphishing: Disabled".  

I'm guessing the red exclamation point will come back on the tray icon in 4 or 5 days as before.  Still think this is a bug in NS.

Bill

好评0

Re: Internet Security at Risk ignore not working

Bill_H:

When I bring up the Norton Security UI and look under Internet Security it still shows "At Risk" and "Browsing at Risk" and "SafeWeb/Antiphishing: Disabled".  

https://community.norton.com/en/comment/8196251#comment-8196251 

好评0

Re: Internet Security at Risk ignore not working

@bjm

Thanks for the reply.  I read through it.  I guess there is a bit of comfort in seeing that I am not the only one having the problem.  There doesn't appear to be a solution mentioned in the posting.  That is too bad.  

My attempt to get rid of the warning by installing the plugin and disabling it isn't ideal, even if it gets rid of the red tray icon.  When installing the plugin it said "Norton Safe Web will launch at system startup and continue to run in the background even once you've closed all other Google Chrome Windows".  

Bill

好评0

Re: Internet Security at Risk ignore not working

Bill_H:

My attempt to get rid of the warning by installing the plugin and disabling it isn't ideal, even if it gets rid of the red tray icon.  When installing the plugin it said "Norton Safe Web will launch at system startup and continue to run in the background even once you've closed all other Google Chrome Windows".  

 

Chrome > Settings > Advanced

....when my Norton Safe Web extension in Chrome is Off .... it's Off.  

Norton may object to Norton Safe Web extension Off on your machine with Red X, again.....after some time.  IDK

好评1 Stats

Re: Internet Security at Risk ignore not working

Yeah, sorry about that Bill.  After posting I reread your first post and see you knew how to ignore the warning.

It annoys the crap out of me that Norton are so pushy with their extensions, so much so that on this machine I have removed Norton completely.

I am watching this and other issues very closely.  My main issue with the Safe Web extension in Firefox is that it takes ages for Firefox to load when the Safe Web extension is enabled.

Windows 10 x64 1909 | Mint Cinnamon 19.3 | Solus Plasma 4.1 | Kubuntu 18.04
好评0

Re: Internet Security at Risk ignore not working

@bjm,

Three things.

1) where are the settings you list in your posting... "Continue running background...", "Use hardware acceleration...", and "Open proxy settings"?  When I click on Details on the extension, there are no such settings for me.  I am using Chrome.

2) are you finding that with your settings the red tray icon reappears after a few days even though you have ignored the risk in the Norton Security UI?

3) how do you get a screen shot into your posting?

Thanks,
Bill

好评0

Re: Internet Security at Risk ignore not working

Windows 10 x64 1909 | Mint Cinnamon 19.3 | Solus Plasma 4.1 | Kubuntu 18.04
好评1 Stats

Re: Internet Security at Risk ignore not working

@Krusty13

Yes... I sympathize.  I have been using Norton for over 20 years and this is maybe the last straw.  If I choose not to use a function of the software, that is my choice.  It is not up to Symantec to warn me over and over again that I am at risk.  I use other software to protect me on the web.  They should offer an option to turn the warning off on a permanent basis.

Thanks for the link to posting an image!

Bill

好评0

Re: Internet Security at Risk ignore not working

Bill_H:

@bjm,

1) where are the settings you list in your posting... "Continue running background...", "Use hardware acceleration...", and "Open proxy settings"?  When I click on Details on the extension, there are no such settings for me.  I am using Chrome.

Chrome > Settings > Advanced > System

 2) are you finding that with your settings the red tray icon reappears after a few days even though you have ignored the risk in the Norton Security UI?

IDK..... I've reinstalled Norton and am now back to "Not Set Up"... at this time.


 

好评0

Re: Internet Security at Risk ignore not working

@bjm

Thanks for the reply.  I was thinking it was a plugin setting, but it is a Chrome setting.  I turned off that option so now mine looks like your screen shot.

My Norton Security doesn't look like yours.

Not sure why mine still shows Browsing at Risk.

Thanks for your help.

Bill

好评0

Re: Internet Security at Risk ignore not working

Bill_H:

@bjm

Thanks for the reply.  I was thinking it was a plugin setting, but it is a Chrome setting.  I turned off that option so now mine looks like your screen shot.

My Norton Security doesn't look like yours.

Not sure why mine still shows Browsing at Risk.

because, I've reinstalled Norton and am now back to "Not Set Up"... at this time.

The so called feature "Browsing at Risk" is a throttled release.   Not all users have it, at this time.  I only received "Browsing at Risk" - Red X Icon ...yesterday.   Today, I reinstalled Norton and my Norton is back to "Not Set Up"....at this time. 

好评0

Re: Internet Security at Risk ignore not working

@bjm

I see... thanks.

Bill

好评0

Re: Internet Security at Risk ignore not working

Well... I was hoping my last attempt to fix this by installing and disabling the browser extension would work, but no luck.  Today the red icon appeared again in the tray.  The "ignore" fix worked for 5 days this time.  I am just about to give up on NS when my current subscription ends in 117 days.

Edit:   I called and talked to tech support.  They said this is a known issue and the "team" is working on it and they expect a fix within 24-48 hours.  I guess I'll just have to wait and see... not holding my breath.

Bill

好评0

Re: Internet Security at Risk ignore not working

I am just about finished with Norton.  They provide stupid, useless solutions and then when you try to chat with support, they're too busy.  I HATE PAYING FOR THINGS THAT DON'T WORK.  I've had the "Not Set Up" notice for days now, and the solutions are not working.  What other antivirus company is good?  I can't keep paying Norton for an ineffective, unstable, non-working product.  When my renewal is up at the end of the year, I'm out - just need suggestions on who is good (or at least better).  I haven't read anything in the forums that would fix this either.

好评0

Re: Internet Security at Risk ignore not working

Um, have you tried enabling Norton Safe Web browser extension, as test.  Sorry, for asking if you've already tried enabling Norton Safe Web browser extension in Chrome and or already tried reinstalling Norton Safe Web browser extension in Chrome.  

https://chrome.google.com/webstore/detail/norton-safe-web/fnpbeacklnhmkkilekogeiekaglbmmka

好评0

Re: Internet Security at Risk ignore not working

@bjm

I removed the version of the extension that I had installed, 3.9.0.?.  Chrome had not automatically updated it to 3.10.0.2.  I installed 3.10.0.2 and made sure it was enabled.  The UI shows Internet Security Protected.  This is what I would have expected.

I disabled the extension.  Now it shows Internet Security At Risk.  But so far no red X on the icon in the tray.  I did not "ignore" the risk in the UI.

Hopefully it won't come back, but I'll have to wait 4 or 5 days to see.

Thanks,
Bill

好评0

Re: Internet Security at Risk ignore not working

Bill_H:

@bjm

Hopefully it won't come back, but I'll have to wait 4 or 5 days to see.

https://community.norton.com/en/comment/8199321#comment-8199321 

好评0

Re: Internet Security at Risk ignore not working

@bjm,

I have to say it is really confusing when you provide a link but don't tell me what I am supposed to be looking for.  That link points to a posting that doesn't have any additional information that I could see.  What were you trying to let me know?

Thanks,
Bill

好评0

Re: Internet Security at Risk ignore not working

by my read ....the link that I offered points to user @Ardmore with your concern .... may not offer additional info ...other than .... your concern is not just you.  Correct me?

Hmm.... Exactly one week after my post below about how I "fixed" the tray icon red X and UI Browsing-at-Risk warning with "Why Fix This / Ignore"...the tray icon red X and UI Browsing-at-Risk warnings are already back.   So I had to do the same fix "again."

I sure hope this doesn't mean it's going to be a weekly nag.  I've had NS version 22.18.0.222 at least a few days (when I made the post below I was still at 22.18.0.213), so maybe the recurrence of the warnings is due to the version change?  But even if that's the case, don't last-three-digit updates occur pretty frequently?  Which would still mean frequent nags despite specifying "ignore"....

好评0

Re: Internet Security at Risk ignore not working

@bjm

Oh... I see.  Yes, I guess in a way it is comforting to know I am not the only one having the same problem I am having and the same "fixes" didn't work for them.  Too bad that thread didn't have any solutions.  As I mentioned, tech support said they would have a fix within 24-48 hours.  Hopefully that will be the case.

Thanks
Bill

好评0

Re: Internet Security at Risk ignore not working

Well... I didn't hold out much hope and for good reason.  The red x is back today saying my Internet Security is at risk even though I ignored the risk.  It has been 7 days.  So much for the promised fix in 24-48 hours.  Doesn't Norton stand behind their products and customers anymore?  That's a shame.  I hate to see another good company go the way of terrible tech support.  I guess it is time to look for a different security product.  

好评0

Re: Internet Security at Risk ignore not working

Bill_H:

So much for the promised fix in 24-48 hours.

by my experience > 24 - 48 hours / 48 - 72 hours is ubiquitous response by Norton Support.

going back to Support after 24 - 48 hours with same Case ID .... gets 48 - 72 hours. 
I've been told by Lv1 Chat agents that Support has no control over an escalated ticket - no control over senior team.  

好评2 Stats

Re: Internet Security at Risk ignore not working

This problem has been around for FAR too long.  Norton could easily fix it IF they wanted to.  My company (over 1,000 users) are leaving Norton/Symantec after 12+ years, due to the constant annoyances and attempted upsells of Lifelock, pushes to install UWANTED crap (Password manager, Norton Browser extensions, etc). To be fair, BitDefender is almost as bad with the upsells, but you _can_ turn theirs off... and they do NOT come right back like Norton's do. We are not switching to BitDefender, so this is NOT a plug for them.

The Norton browser extensions is one of the worst features Norton's ever come up with. It slows web browsing to a crawl, and causes other problems that other folks have detailed in other posts. It is also 100% unnecessary. The fact that Norton alerts me almost daily that  my 'browsing is at risk' because I won't install their crap extension is the final straw.

All our tickets concerning the annoyances have either been ignored by Norton "support", or they pretend to not understand what we are talking about, or they claim we are the only ones with the annoying popups and they have had no reports of such before. I do NOT tolerate lies from software support. Goodbye Annoyware Norton, and good luck to the rest of you folks here.

A mass exodus is probably the only way to get Norton's attention. They no longer care what users/customers think.

好评0

Re: Internet Security at Risk ignore not working

@StopTheReminders

I was starting to look into alternatives and BitDefender was one of the ones at the top of my list.  If you don't mind me asking, what software are you looking at switching to? 

I'm about 99% sure I'm going to quit Norton after having used it for over 25 years... since long before Symantec bought it out.  My subscription ends in about 100 days so I have that long to search for a replacement.

好评0

Re: Internet Security at Risk ignore not working

and I'm still > 

Norton EAP 22.19.8.41

Edit:
Norton heard me 
now I'm >

好评1 Stats

Re: Internet Security at Risk ignore not working

@bjm

I just re-installed the software and mine still shows this.

好评0

Re: Internet Security at Risk ignore not working

Hi Bill_H

Well, then throttled release is wider distribution or maybe, all users. 

IDK

好评2 Stats

Re: Internet Security at Risk ignore not working

Yea... I give up.  Symantec has lost me as a customer.  Great protection, but horrible support.  And I'm tired of all the LifeLock ads and the at risk warnings.  Time to move on...

好评0

Re: Internet Security at Risk ignore not working

Hi Bill_H

2. Software and Services and Content Updates:
A. You shall have the right to receive new features to and versions of the Software and Services as Symantec, in its sole discretion, makes such features and versions available during Your Service Period. Symantec continually strives to improve the usability and performance of its products and services. In order to optimize the Software and Services, and to provide You with the most current version of the Software and Services, You agree the Software and Services may download and install new updates and versions of the Software and Services as they are made available by Symantec in its sole discretion. You agree to receive and permit Symantec to deliver such new updates and versions to Your Device. Additionally, Symantec may modify the terms and conditions that apply to Your use of the Software and Services to reflect such updates and versions and You agree to such updated terms.  [...]

7. Limited Warranty:
[...]
Symantec does not warrant that the Software and Services will meet Your requirements or that operation of the Software and Services will be uninterrupted or that the Software and Services will be error-free. [...]

Norton may not satisfy all users, all the time.  

好评2 Stats

Re: Internet Security at Risk ignore not working

Yes, but no where did I agree to accept the poor support, the nagging LifeLock ads, or the bug that allows the at risk red x to appear even though I have ignored the risk.

好评0

Re: Internet Security at Risk ignore not working

...and I'm back to >

Norton EAP 22.19.8.41

好评0

Re: Internet Security at Risk ignore not working

Please take my opinions about the various vendors as just that. Check  www.av-comparatives.org and www.av-test.org for the current business and consumer anti-malware test results/awards.

BitDefender is always highly rated, so it's definitely a contender. The others I'd consider as of late Summer 2019 are Kaspersky*, F-Secure, and WebRoot, although if I reall correctly, one of the latter 2 doesn't have an extensive firewall, and depends on Windows firewall? I usually run SimpleWall custom firewall anyway, so no big deal. For folks with zero computer knowledge (the ones NOT in this forum), I think WebRoot or BitDefender are a tiny bit more user friendly than Kaspersky.

By the way, BitDefender is a Romanian company, if that matters to anyone. You might want to see what others say about their tech support (may be great; I have no idea). I've only used the free versions of BitDefender to date, and not extensively (on older relatives' rarely-used laptops).

The ones I personally avoid are Trend Micro (sluggish, but decent protection), and anything from McAfee.

I have colleagues who like ESET (aka ESET NOD 32) or Sophos (web-based), for various reasons. I've not used Avast or Avira or Panda enough to have a real opinion.

* I've never used Kaspersky on any mission-critical PCs at work, but I've used it on home PCs. I personally I don't have a problem with or the whole 'spying' thing, since I've not seen it proven. Or at least maybe Kaspersky has backdoors to the former KGB instead of the NSA? (ha ha). I don't do anything on my computer that the Russians (or Romanians, for that matter) would be thrilled by, and I'm almost always on a VPN anyway unless I'm just reading the news online.

好评0

Re: Internet Security at Risk ignore not working

@StopTheReminders

Thanks for your thoughts.  I had been looking at BitDefender, Kaspersky, or just using Windows Defender and Firewall.  I have read a bit on the web and find that all of them have their fans and their detractors.

Thanks again,
Bill

好评0

Re: Internet Security at Risk ignore not working

Is there a solution to the problem.....I have tried the setting to "ignore". It

lasted a few days, the use of Norton's "Remove and Reinstall" also did

not cure the RED X .

Is this a problem with Norton Security or is it by design to force the installation

of browser protection ?  Since browser protection was introduced mine has

always said "not set up"....and I prefer that.  So far this has only affected my

two laptops...my desktop is unaffected (so far).

Is it time for something other than Norton ?

Any help would be greatly appreciated.

Richard423956

I

好评0

Re: Internet Security at Risk ignore not working

I'd imagine the recurrence of the red X due to having Safewb disabled (and set to "ignore") is a bug rather than intentional, at least if it occurs at some point other than version update.

If, when there is no version update, I continue to see the red X back at intervals between 8 and 14 days, I will strongly consider replacing Norton after my subscription expires.  If I see it at intervals of 7 days or less, I will definitely replace Norton.

I was not impressed by ESET Nod32 despite all the hype.  And frankly I was livid when they went through ALL of my past years of Outlook POP3 emails and stamped them with a large-font , underlined "scanned by ESET NOD32" (or something along those lines) at the bottom of each eamil.  That bugged me a lot more than a recurring Red X.

I used BitDefender for about 5 years, and thought they were OK.  But when I switched from them to the then newly reduced-footprint Norton, I far, far preferred Norton.  But it's likely Bitdefender has also improved, I don't know.

I wouldn't go near Kaspersky with a 20,000 foot pole.  I am not going to go near any company that is, or even WAS, close to Putin's anti-American government.  They're not getting a dime from me even if the current reality is that they're 100% safe. 

But I'm sure there are lots of good options to Norton, even though I've been very happy with them in *most* ways and would prefer to stay in the fold.  But not if those Safeweb nags are too frequent.

好评0

Re: Internet Security at Risk ignore not working

Same problem, I have the red X now, even though I don't want to install this add-on, and click the button to ignore. The red x goes away and comes back. Frankly, this bad behavior is what I would expect from a virus or malware. Who would have expected Norton, to who I am paying to prevent nagware, malware, spam and viruses, to inflict the same bad behavior. I'm pretty put off by this, and agree with others, enough to find another vendor to fill this need for me. When I see the red x, I believe something is wrong, but in this case, it is just the nag ware. 

This doesn't seem to be a bug, but a case of Norton overstepping.

好评0

Re: Internet Security at Risk ignore not working

 Posted: 05-Sep-2019
bjm_:

...and I'm back to >

Norton EAP 22.19.8.41

and now I'm back to >

Norton EAP 22.19.8.41

好评2 Stats

Re: Internet Security at Risk ignore not working

Same here. It's baaaaack for the upteenth time:

The ridiculousness continues. Norton does NOT care that I do not want their buggy and totally UNnecessary browser extension. Every time Norton does an update, it seems the  notice  spammy red X comes back. It does not care when I click "Ignore Risk." The X comes back at next update. My browsing is NOT at risk, so the warning is a lie. Installing third-party toolbars (Norton or otherwise) is the risk! Please stop trying to force crap we don't want on us, or at least add an option to "Ignore Risk, AND NEVER ASK ME AGAIN UNTIL THE END OF TIME."

We don't want antivirus programs that behave like viruses and annoy us with useless and unwanted notices. Please fix this, Norton. You  lost me and my coworkers as future customers when you started pushing useless LifeLock*, and trying to force your browser extension on us. But you can still redeem yourself.

* Lifelock does NOT prevent identity theft, and can only notify you after it's happened. It says so in their terms:
" No one can prevent all cybercrime or prevent all identity theft..... you understand that LifeLock's restoration services are limited to assisting Members in remediating the effects of identity theft.

好评2 Stats

Re: Internet Security at Risk ignore not working

Wait...Everyone's looking at this wrong.  An alert for something you don't want isn't a nag, it's a "user experience."

From blog post about changes in new version 22.19.8.65:

"A new user experience (Alert) to guide users to use the Safe Web extension which supports Online banking feature."

好评0

Re: Internet Security at Risk ignore not working

I've reinstalled  22.19.8.65...and I'm back to >

Maybe, when new Safe Web features [Banking Protection / Isolation Mode] are more mature.  Norton will back off pushing new Safe Web features.  IDK

好评1 Stats

Re: Internet Security at Risk ignore not working

Oh great... no wonder they aren't fixing it.  They think it is an "enhancement" that they are adding

One thing that is a bit strange is that I am on 22.18.0.213 and I'm getting it so it isn't new to 22.19.8.65.  Also, why do they have an option to ignore the risk if they aren't going to ignore it.  Is this a "user experience" as well?

What a joke.

好评1 Stats

Re: Internet Security at Risk ignore not working

Ardmore:

I'd imagine the recurrence of the red X due to having Safewb disabled (and set to "ignore") is a bug rather than intentional, at least if it occurs at some point other than version update.

If, when there is no version update, I continue to see the red X back at intervals between 8 and 14 days, I will strongly consider replacing Norton after my subscription expires.  If I see it at intervals of 7 days or less, I will definitely replace Norton.

UPDATE:  Sure enough, System Tray icon just turned to Red X again, despite my setting it to "ignore," exactly 7.0 days (168 hours) after the last occurrence -- with no version change.  So if this intrusive behavior remains when my subscription expires, it's definitely "goodbye" to Norton and its aggressive nagware after an uninterrupted ten-year run (in fact, until now I never even considered changing).

Meanwhile, I'm just going to start ignoring the Red X in the tray icon.  Having to do that may put me at substantially more risk than having Safeweb disabled in my default browser (Firefox), but so be it.

(The irony is that I *do* have Safeweb enabled in my non-default browsers of Chrome and IE 11, because it doesn't seem to affect performance as much in those.  And in those -- unlike in Firefox -- Safeweb still offers the benefit of site safety ratings in Google search results.)

好评1 Stats

Re: Internet Security at Risk ignore not working

Yes is an issue-among the site redirects/notification to install all Norton Programs to browsers again and again which stopped after I just did what Norton wanted but disabled each in all my three browsers. I really, really love Norton but frankly, this is just not fair after being a user since 1998. I am most sure that you will not be able to do anything about the ignore icon. It eventually comes back. My guess is that Norton needs to ensure of as much 100% compliance to its program installs as to be sure its data/protection/finds are optimized across all. It cannot be the best without as much data coverage across all programs. But,  I will most definitely end mine after this subscription since we are just not getting any answers across an aggravated experience by consumers.

好评1 Stats

Re: Internet Security at Risk ignore not working

Amazing..I spoke too fast-just as I thought my browsers are set not to remind me again.. I just got that protection alert after I used IE. I disabled this by my own choice. Why would Norton code still set this as if I disabled in error. Truly frustrating-very.

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