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Norton Applock can not call any number after locking contacts

Hello Norton Team, I have tried to use chat on two occasions and was dropped once and transfered the next with a second drop. Please help. I installed Applock on my phone and one of the recommended items on the menu list to lock is my phone's contacts. Great, as I dont those to be accessed or changed by my children however this made it so they cannot call/dial ANY numbers making the phone useless. Am i missing a step? This app was recommended by friend to prevent apps and features from being accessed but I must be missing something. Thanks.

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Re: Norton Applock can not call any number after locking contacts

What device are you using, and what Android version?

Are you able to make calls using the number pad? 

Locking the contacts will block all access to the contacts unless the App Lock PIN is entered. Even if the phone app wants to access contacts.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Applock can not call any number after locking contacts

Thanks for your reply.Using LG k20plus android 7.0 (this is whats available for the model). No, not able to make a call via the number pad when Contacts are locked, which is on the recommended list of what to lock. I understand the app will lock access to all Contacts, but it's locking the phone dialer as well. It seems to not differentiate between the two, making the phone unusable without a call function.
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Re: Norton Applock can not call any number after locking contacts

I think I see what you are saying now. I dug up my older LG phone on Android 5.1.1.

When I lock the contacts, then tap on the Phone app, the App Lock PIN pad comes up. I can only guess that it is because you can access the Contacts from the phone app. There does not seem to be a way to separate those.

Was it suggested you lock your contacts in the context of parental controls, or just a security measure in case someone got hold of your phone? 

A couple of things you might look into. Parental control apps, or multiple user profiles on your device. Check this information on Multiple User Profiles from howtogeek . com  https://www.howtogeek.com/333484/how-to-set-up-multiple-user-profiles-on-android/   

Things happen. Export/Backup your Norton Password Manager data.
好评1 Stats

Re: Norton Applock can not call any number after locking contacts

Yes Norton Applock recommends you lock Contacts. Thanks for the parental control suggestion, I would just like to have access to the phone dialer using this app since it's effective locking the apps as needed.
好评2 Stats

Re: Norton Applock can not call any number after locking contacts

If the phone app gives access to contacts as one of its features, it is not something Norton can separate from the app to just allow the dialer. Thus the whole app getting locked.

Things happen. Export/Backup your Norton Password Manager data.

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