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Norton

This have been a day from Hell online. I have been cut off 5 times by phone with customer support, disconnected at 3 minutes with chat session. I still no help. My Norton is saying device is not protected in my account and can not open vault and vpn keep getting cut off by someone. When I got online and open up my Norton it was like I had never been setup for online with google someone change my browser and the on other two browser in my Norton is Microsoft Edge and Internet Explore. So much conflict with these 2  browser which I do not use. I just use Google Chrome. Keep getting in red with my vault something when wrong when I try to open it.