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Links to toxic websites embedded in a text

I recently received a text purporting to be from PayPal, advising me that a payment that I had made, had been refused. It asked that I click on a link in the text, to login to PayPal, to report and resolve the problem. I eventually was able to follow the link on my phone, which showed an online form, which asked for crucially, my PayPal username and passport and credit card details. I stopped when asked for the card details, realising what was happening and contacted PayPal, who advised me to reset my password, which I did. I also got in touch with my bank who cancelled the card and issued a new one to me. As a result the (presumed) attacker was denied access to my PayPal account and I ensured that my Credit card was not compromised.

My concern is this: Does Norton Mobile Security provide any utility that warns of links to toxic websites (as per the title of this post? If not, why not and are there any plans for future versions to protect users against this?

Norton product name and version: Norton Mobile Security with Backup, version 4.8.0.4489

Operating system: Android 9

Steps to reproduce issue: I've checked the phone's browser record – Google Chrome – and it contains no record of the toxic website. The phone is running Web Protection and Safe Search and WIFI Security. The text was deleted as a security measure.

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Re: Links to toxic websites embedded in a text

Good that you caught this in time to avoid giving your info to the bad guys. Never, Never, Never click on links in email asking for any personal information, or asking you to verify your personal information. Always directly access the web site using your browser.

There used to be a LinkGuard feature in NMS that was discontinued, in name. The Web Protection feature in NMS helps to identify known scammer sites. See this product announcement where a number of features were removed from NMS.   https://community.norton.com/en/blogs/product-update-announcements/end-availability-anti-theft-contacts-backup-and-linkguard

Things happen. Export/Backup your Norton Password Manager data.
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Re: Links to toxic websites embedded in a text

Hi peterweb

Thanks for your comment and the link to the product announcement, which I have read.

I should point out that the link to the toxic website which I mentioned was embedded in a text - not an email.  It is difficult, if not impossible, to copy a link in a text and paste it into an email - which of course would then be monitored and trapped by Linkguard.

So the point I am raising, is why does NMS not cover this eventuality?  and also do we know why not and are there plans to extend the functionality of NMS to provide this sort of protection (particularly since text messaging has been an integral feature of mobile phones, long before Smart Phones came along)...?

I look forward to further comments.

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Re: Links to toxic websites embedded in a text

NMS still covers the LinkGuard function as noted in the announcement.

4. What alternative do I have for the LinkGuard feature of Norton Mobile Security Android?

While the LinkGuard feature and name is being removed from the user interface, you will now get the same link protection benefit from the Web Protection feature included in Norton Mobile Security Android.

Web Protection feature provides protection against online scams by helping block fraudulent websites.

The Web Protection feature kicks in as you are going to a link in a browser. It does not warn before you click on the link any more, but it still protects you if you try to go to that link.

Things happen. Export/Backup your Norton Password Manager data.