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Norton Safe Search retaining search query

I've noticed this for awhile now. If you search for something using Google for example. The keywords you've searched for remain in the Norton Safe Search typing area. Even if you have navigated away from the search all together. The only way to clear that box is to delete it yourself or close and reopen the web browser.

Not sure if this was done by design but it's kind of annoying. Leaving behind what a person last searched in plain view.

Windows 10 Pro 64-bit / Norton Security v.22.19.x

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Re: Norton Safe Search retaining search query

Hello

Yes you are entirely correct and I believe this is by design.

If I may, for others, I would like to clarify the position taking IE8 only as the browser example.

In IE8 you have a search bar. By default the search is Bing. It is possible to add other search engines, for example google.

When people use google to search they often do not explain in this forum how they are using Google.

Do they mean that they have entered google.com in the address bar, or google.com in the search bar?

The site safety green tick will only appear in one uses the search bar or Norton safe search which is powered by Ask.

Nevertheless, whether one uses any of these bars or not, if you enter a search query in google.com it will appear in both the search bar and Norton Safe search toolbar. Once entered it can be replaced as you type new search criteria in the bars or within the web page of google.com. However, it is not auto erased and the last search is left visible.

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Re: Norton Safe Search retaining search query


cgoldman wrote:

Nevertheless, whether one uses any of these bars or not, if you enter a search query in google.com it will appear in both the search bar and Norton Safe search toolbar. Once entered it can be replaced as you type new search criteria in the bars or within the web page of google.com. However, it is not auto erased and the last search is left visible.


You hit it on the nose right there.
Basically I use IE or Firefox. I never use the Search bar in the top right hand corner. I always use google.ca or google.com. When I type a keyword to search for the keyword remains in the Norton Safe Search. Even if I have navigated away from searching. For example I searched using Google then left for yahoo.com. The keyword(s) I was searching for remain in the Norton Safe Search.
Screenshots;
IE:




Firefox:




See how I'm on ca.yahoo.com and the words "Norton removal tool" still appear in the Norton Safe Search.
Windows 10 Pro 64-bit / Norton Security v.22.19.x
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Re: Norton Safe Search retaining search query

Hi SGFC

it is true,it is by design.

Regards

kishore

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Re: Norton Safe Search retaining search query

What is the purpose of that? Can it be changed to be optional? Personally I find that a bit annoying. However some others may like that.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
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Re: Norton Safe Search retaining search query

This design is based on the usecase -  In general users have the tendency to use multiple search engines to search for something they need, untill they get relevent information. The auto population of seach text feature is provided based on this. You will be able to see similar behaviour with some of the well known search engine's toolbars also.


Still I appreciate your point to make it optional. As of now Norton do not give such option. Still this could be considered. Thanks for your feedback on this.

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Re: Norton Safe Search retaining search query

Well you got two responses from Symantec employees - very good!.

If you are happy with the responses can I ask that you mark one of the messages as Accepted Solution, so that others can see that this thread is solved.

Click the Kudos Star if you found a post to be helpful and informative. If your issue was resolved, select “Accept as Solution” on the post that best answered your question. This will help others when searching the forums. Thank You.

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Re: Norton Safe Search retaining search query


Thalir wrote:

You will be able to see similar behaviour with some of the well known search engine's toolbars also.


Still I appreciate your point to make it optional. As of now Norton do not give such option. Still this could be considered. Thanks for your feedback on this.


Ah yes I just noticed that IE's search in the right hand corner of the web browser does the same thing =\

Hopefully it can be made optional in Norton at least.

Windows 10 Pro 64-bit / Norton Security v.22.19.x
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Re: Norton Safe Search retaining search query

Forgive me someone's already mentioned this and my eye isn't catching it but if you want to hide the previous searches (i.e., shown toward at the right hald of the Norton toolbar) and keep them less conspicuous, just to the left of the yellow 5-pointed star is a little vertical "slider"  --- just slide it all the way over or as far as you'd like toward the right edge. 

Even when I exit the web and come back, it's still there in the same "hidden" place; and probably no one would notice that there's something hidden way over to the right !

 

Paul in West Los Angeles

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Re: Norton Safe Search retaining search query

CGoldman wrote:  "Do they mean that they have entered google.com in the address bar, or google.com in the search bar?"  Since people often need to go to Google VERY frequently, I sometimes don't understand why someone would type in google in his or her search bar to get to Google, or type google.com in the URL bar, time after time, because I can think of at least four super-fast ways to get to Google:  (1) make a desktop icon for Google (and by the way one can instantaneously look at the desktop at any time, back and forth from whatever one's working on, by holding the Windows key and then touching the letter 'D', press Windows + D again to go back);  (2) put it on your Start menu (and then just press Windows key and 'G' ! ) ---- to put it easily on your Start menu HOLD down the left-clicker on the Google desktop icon, press the Windows key, and drag it in there;  (3) put a little icon on your task bar (and thus whatever you're working on all you have to do is click on it);  and (4) and best of all, why not just install the Google toolbar?  It has a wonderful pop-up blocker;  then at any time you can just type a search right in there without having to spend the time going to the Google site itself every time! 

   But anyway I found out how to get rid of Norton's little green checkmarks on website results on Google or other search engines:  Go to the Norton program itself, then to WEB ---- SETTINGS; and under Safe Surfing  you should see "Enhance Search Engine Results";  just turn it off.

Paul Miller (forlino@ca.rr.com)

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Re: Norton Safe Search retaining search query

SGFC,

I only noticed the other day that with the Google Tool Bar -- that I started using way back in XP because each word or phrase in a search string created a button that you could use latter to locate that text within a document; unfortuantely does not work that way any more -- has either a new feature or one that was turned off previously.

If you highlight some words in text on the screen those words appear automatically in the search box -- you do not have to copy/paste as I used to -- and if you click on Search the results come up in a new TAB.

Since I do a lot of this kind of search when doing on-line support -- highlight an error message or a filename to search for information it saves me a lot of time and mouse/keyboard movement!

This is on IE7; I did not install the Google Toolbar on IE8 because of the search box being on the same bar as the address box but I think I will now that I will be moving over onto my WIN 7 machine shortly.

Not directly related to your query except that with Google it is an option ....

Hugh

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