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Norton Safety Minder disconnected

I see that there have been questions about this before so I apologize for asking again.

I get regular email warnings that say either (for a certain user) that "Norton Safety Minder is not running [Family PC]" or "Norton Safety Minder has been disconnected. Monitoring unavailable [Family PC]".

Looking at previous answers, I have double checked the user set up and the children are set up as "standard users" - I can't see any other security/access options (Windows 7).

I don't believe that they know my password.

Anything else I can check?

What exactly do these messages mean (the alerts screen gives no further information)?

Thanks.

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Re: Norton Safety Minder disconnected

I see that there have been questions about this before so I apologize for asking again.

I get regular email warnings that say either (for a certain user) that "Norton Safety Minder is not running [Family PC]" or "Norton Safety Minder has been disconnected. Monitoring unavailable [Family PC]".

Looking at previous answers, I have double checked the user set up and the children are set up as "standard users" - I can't see any other security/access options (Windows 7).

I don't believe that they know my password.

Anything else I can check?

What exactly do these messages mean (the alerts screen gives no further information)?

Thanks.

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Re: Norton Safety Minder disconnected

Hi AndrewL,

Please check to see if the IE or Firefox plugin was disabled by going to the tools/manage add ons menu for IE and tools/add ons menu for Firefox.

Thanks,

Katie

Thanks Katie
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Re: Norton Safety Minder disconnected

What does that mean: "Please check to see if the IE or Firefox plugin was disabled by going to the tools/manage add ons menu for IE and tools/add ons menu for Firefox."?

Is there a plug-in that must be disbled? If so, which one? What if my kids use Chrome or Safari?

Thanks

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