Norton 360 V2 vista sp1 support
Can someone preferably at Symantec clarify this messy situation.
I'm a long time user of Norton products including NIS up to 2008 and Norton 360. I have a dual booted desktop with XP Pro and VISTA Ultimate on it and was using N360 V1.2 with the Add-on with no particular problems (sure it could be snappier etc etc).
My VISTA was fully updated in Windows Update except that SP1 had not appeared in WUD (yes I know about the KB article and the only element was Realtek AC97 which is updated to beyond the MS requirement) and so was not applied. I then updated my N360 V1.2 to N360 V188.8.131.52 by using the link on the Symantec website that installed a stub and then did the update (removing N360 V1.2 in the process) and applied the V184.108.40.206 Add-on. N360 appeared to work OK but every time I Right Mouse Clicked on a file in Windows Explorer for example to check Properties or to Run as Administrator Windows Explorer closed down quietly and apologetically with a couple of screens with no real information in them and not offering to report to MS.
Event Viewer showed the Error in Explorer.exe and Kernel32 but that's not helpful in itself and using the link to MS for more information only produced a screen saying they did not have any.
I then uninstalled the add-on and checked but the error was still there so I uninstalled N360V2 and the error disappeared.
NOTE that this was on VISTA without SP1.
I then installed SP1 from the freestanding download and reinstalled N360V2 (and updated it both during setup and after) and the error in Windows Explorer (also if you pull up the drive contents in Computer; and equally when using the third party file manager PowerDesk 7) returned.
I then uninstalled using the Norton Removal Tool and reinstalled N360V2 from the full 74MB download to my hard drive again updating it during and after setup and the error returns so I uninstalled N360V2 one more time in order to install NIS2008 in order to protect my machine and be able to use file management.
At this point I engaged in a Chat dialog with Ruba and very quickly was told:
Rupa: Hugh, since [a?] few of the customers are facing with this issue.
Rupa: Symantec is working around to resolve the issue.
Hugh: To add -- today I downloaded the full freestanding SP1 for VISTA and installed that (Windows Update had not produced the SP1
Rupa: I suggest you to place a log file in the below link:
[ ..... ]
Rupa: Hugh, this conflict has occurred, due to the service pack 1 of the vista.
SO ...... I can't use N360 V2 with VISTA SP1 ?????
Can Symantec confirm this or has Ruba been misinformed? Note that I got the same error WITHOUT SP1 installed -- although it did have installed all the updates that Microsoft has said are needed prior to installing SP1. Is it perhaps one of these and if so which one?
Just as background, I'm not a computer expert but I have been using them from before PC's so I know my way around without being a guru. I sysop on Compuserve on Windows, PC Hardware so apart from my own use of my machine I need to be able to help others!
Can someone help me with this?
Admin Edit: title renamedMessage Edited by Tony_Weiss on 04-14-2008 07:37 PM