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Scheduled Scans Not Running

I have NIS 2008 installed on my machine (Vista 64).  I run as a Standard User, and have scheduled scans for Monday and Friday at 2AM.  So far, none of the scheduled scans have run on this machine.

I tried setting up the same scans as the Administrator user, but if I'm logged in as the Standard user these do not run either.

Any ideas?

Thanks in advance! 

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Re: Scheduled Scans Not Running

I have NIS 2008 installed on my machine (Vista 64).  I run as a Standard User, and have scheduled scans for Monday and Friday at 2AM.  So far, none of the scheduled scans have run on this machine.

I tried setting up the same scans as the Administrator user, but if I'm logged in as the Standard user these do not run either.

Any ideas?

Thanks in advance! 

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Re: Scheduled Scans Not Running

Hello CountryGuy,

I'm sorry for the frustrations with the scans. Just to make sure I understand, scheduled scans do function normally when you are logged in as Administrator but not logged on as a Standard User. When you schedule scans using the Standard User account, they fail to run and when you schedule them as Administrator and log into the Standard User account, they fail to run.

Finally, can you confirm the exact version you are using. From the Help & Support option in the main program, click About in the One Click Support dialog that appears. On the Norton Internet Security tab will be the exact version (15.x.x.x)

Thanks,

Matt 

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Re: Scheduled Scans Not Running

I'm currently running version 15.5.0.23 (I think that's the latest).

As for scheduled scans working as Admin, I don't know on my machine - I will login as Admin tonight and schedule a scan, and see if that works.

As an interim fix, is there a command line interface with NIS that I could use to possibly schedule a scan via Vista's scheduler? 

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Re: Scheduled Scans Not Running

Hi CountryGuy,

You can invoke the scan through navw32.exe. In the product helpfile (.chm), there is a list of command line switches (search on "command") that you can use with navw32.exe. I believe you can use these in conjunction with the Vista task scheduler as a temporary workaround.

Please let us know what results you get.

Thanks,

Matt 

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Re: Scheduled Scans Not Running

Matt, I was able to confirm that if I'm logged is as an Administrator account, the Administrator's scheduled scans will run. If I'm logged in as a Standard User, neither the Standard user's scheduled scans nor the Administator's scheduled scans run (note that in both cases, when prompted for account information for the scan I used the Admin account).

In the meantime, thanks for the information on the command line scanner -- as long as I can schedule jobs I'm good to go!

P.S. Just read the documentation on command line scans -- If I wanted to do a full system scan (including boot sectors and memory) on my system, would the switches below make sense (and if not, would you recommend anything different)?

"C:\Program Files (x86)\Norton Internet Security\Norton AntiVirus\NAVW32.exe" /L /BOOT /SE+ HEUR:3

P.S.  The above only scans about 5k files -- Not the 400k on my machine, so it's not what I'm looking for.  I want a weekly scan that does all local drives, boot sectors, and memory - If anyone knows the CLI well enough to provide that let me know! 

Message Edited by CountryGuy on 04-22-2008 04:39 PMMessage Edited by CountryGuy on 04-22-2008 08:23 PM
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Re: Scheduled Scans Not Running

hi CountryGuy - couldn't help but notice that there is another thread on this topic that might provide some insight for you:

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=496

mel

[edit: link adjustment.]

Message Edited by Allen_K on 06-06-2008 12:04 AM

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