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norton 36o subscription trouble

I have a norton 360 disc with product key that has expired. My father renewed his subscripton of norton  360 for a norton 360 premier edition. I had no idea we even had that. i thought it was a normal edition. anyways, it came with a product key you can use on three computers. we have used it on the desktop, but i am trying to put it on my laptop. I inserted the norton 360 cd in my drive and started. the installation process, but when I tried typing in its normal product key it expired. then i tried typing in my fathers premier edtion product key, it says its invalid.  any thoughts, will i need the norton 360 premier edition disc for the installation process? 

thanks!

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Re: norton 36o subscription trouble

I have a norton 360 disc with product key that has expired. My father renewed his subscripton of norton  360 for a norton 360 premier edition. I had no idea we even had that. i thought it was a normal edition. anyways, it came with a product key you can use on three computers. we have used it on the desktop, but i am trying to put it on my laptop. I inserted the norton 360 cd in my drive and started. the installation process, but when I tried typing in its normal product key it expired. then i tried typing in my fathers premier edtion product key, it says its invalid.  any thoughts, will i need the norton 360 premier edition disc for the installation process? 

thanks!

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Re: norton 36o subscription trouble

Hi,

you standard version's installation disk you will not be able to activate the standard version with a premium product key.

You can get the latest version of Premium Edition from www.norton.com/n360p_4

I would suggest you to do the installation process this way:

1. Backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer: www.norton.com/n360p_4 for the Premium installer
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton 360 from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360
9. Reconnect to the internet
10. Activate Norton 360 v4 with the same key you have for the older version
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)

Plus the next version of the Norton 360 products, version 5 will be released soon. When it is released, you can get it as a free update during your subscription time from the Norton Update Center (www.norton.com/nuc).

Let us know the results.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71

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