• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

好评0

scan states running but nothing happens

Hallo,

I have set up norton 360 Version 5 2011 on a second computer, a Dell Studio vista premium. everything is stating protected, etc, but when I try to run any type of scan, the 'running' icon appears, but nothing happens. The quantity of files scanned, etc, all remain at zero. Even running for over two hours.

Any ideas, please?

Thanks in advance 1000tintoys

回复

好评0

Re: scan states running but nothing happens

Hello 1000tintoys and welcome!

Did you have Norton 360 previously installed on this computer?

If so, did you have any custom scans setup?

Thanks!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
好评0

Re: scan states running but nothing happens

I would also suggest to try Norton Power Eraser. Download and run Norton Power Eraser tool :

http://www.symantec.com/norton/support/DIY/index.jsp


Go for Rootkit Scan and Restart the computer. Check if it detects any threats and if it does, please provide us the filename and other details. Don't fix any files now, you can fix those after getting confirmation in this thread.

Yogesh



This thread is closed from further comment. Please visit the forum to start a new thread.