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!! concerning nis 2012 safemode scan vs regular scan serious !!

when i scan in safemode i get a lot of false positives but when i scan the very same files in normal mode the scanner says they are clean this happens on 2 different PC's one is win7 x64 the other is win xp pro x86 i think there need to be a fix since this only happens in safe mode and on both pc's and the second part is i cant enable winlive mail or win live messenger protection there is not a place to enable and when i check for new im clients it says there is no new im clients the 1st part is what concerns me the most i would appreciate anyones input ...just a thought maybe norton needs a boot scanner like avast that can scan everything while the files are for the most part unlocked just a thought example it said adobe flash player10 ax from adobe site was infected  in safe mode but after i reboot and run the scan on the same file it comes up as good and i did find 2 rookits based on avast antirootkit in a norton folder "C:\Documents and Settings\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP" except they were .tmp files i realized now they are part of the  click support ,because after deleting them and rebooting i ran the help and they where back but not as rootkits many rootscanners dont work on win 7 i had reformatted pc installed nis 2012 retail and the same problem on 2 pc's about false positives in safemode but not in normal mode there where about 40 files so stopped the scan uploaded to jotti.org and virustotal.com they said it was clen .i would appreciate some help ty [removed]

[Edit: Please do not post e-mail address or any other personally identifiable information per participation guidelines and terms of service]

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Re: !! concerning nis 2012 safemode scan vs regular scan serious !!

when i scan in safemode i get a lot of false positives but when i scan the very same files in normal mode the scanner says they are clean this happens on 2 different PC's one is win7 x64 the other is win xp pro x86 i think there need to be a fix since this only happens in safe mode and on both pc's and the second part is i cant enable winlive mail or win live messenger protection there is not a place to enable and when i check for new im clients it says there is no new im clients the 1st part is what concerns me the most i would appreciate anyones input ...just a thought maybe norton needs a boot scanner like avast that can scan everything while the files are for the most part unlocked just a thought example it said adobe flash player10 ax from adobe site was infected  in safe mode but after i reboot and run the scan on the same file it comes up as good and i did find 2 rookits based on avast antirootkit in a norton folder "C:\Documents and Settings\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP" except they were .tmp files i realized now they are part of the  click support ,because after deleting them and rebooting i ran the help and they where back but not as rootkits many rootscanners dont work on win 7 i had reformatted pc installed nis 2012 retail and the same problem on 2 pc's about false positives in safemode but not in normal mode there where about 40 files so stopped the scan uploaded to jotti.org and virustotal.com they said it was clen .i would appreciate some help ty [removed]

[Edit: Please do not post e-mail address or any other personally identifiable information per participation guidelines and terms of service]

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Re: !! concerning nis 2012 safemode scan vs regular scan serious !!

Hello nelson85

Welcome to the Norton Community Forum

Please edit your thread and remove your email address since that is against Forum rules. Thanks. Click on the options within 1  hour of your post in order to do this. If you miss the time limit, then the Mod can do it for you.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
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Re: !! concerning nis 2012 safemode scan vs regular scan serious !!

Maybe if you used safe mode with networking it could get online and your results would be the same as in windows.

I'm not sure about that, but there is a boot scanner, it's called the Norton Bootable Recovery Tool.

Look in your start \ Program menu and you should see something that opens a link to the webpage where you can download the most current release.  It's makes an ISO, CD. or bootable flash drive.  It's pretty good sized and may take a while to make it but it comes in handy if you need it.

Dave

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Re: !! concerning nis 2012 safemode scan vs regular scan serious !!

sorry about the email  but i have another ?

i dont see a signature to exclude from all scans but i i did see it in NIS 2011 i have NIS 2012 now

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Re: !! concerning nis 2012 safemode scan vs regular scan serious !!

Hello nelson85

Have you seen this related Topic here

Thanks

Welcome to the Community

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Re: !! concerning nis 2012 safemode scan vs regular scan serious !!

Looks like the same issue as being reported in the thread bjm_ is linking too. We are looking into it right now. As for the mean time I would stick to scaning in normal mode while we fix the problem.

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