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Not Online

On one of my computers, same airport network, no problem.  This one, all of a sudden says not online and won't backup.  I tried the repeat installations without uninstalling as suggested by one of the Norton folks, and it did not work. Re-booting no work. What do you suggest now? Thanks.

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Re: Not Online

On one of my computers, same airport network, no problem.  This one, all of a sudden says not online and won't backup.  I tried the repeat installations without uninstalling as suggested by one of the Norton folks, and it did not work. Re-booting no work. What do you suggest now? Thanks.

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Re: Not Online

Why does Backup say my computer is not online when it is?

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Re: Not Online

Doggie,

Can you clarify on the network type you're using? Is it an actual commercial airport network or one using Apple's airport network technology?

If the computer is still saying its offline even dispite a reboot and reinstall it indicates there is something blocking communication between Norton Online Backup and the back-end servers. The client side application sends a ping every 30-60 seconds to see if the connection is alive and if any requests have been submitted. If its getting blocked that communication can't take place and it will be shown as offline.

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Re: Not Online

Thanks Mr. Welty.  A few days later it started to work fine, so I am good.

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Re: Not Online

That's good to hear. Please make the thread as solved since all is now working correctly.

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