• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

好评0

Microsoft Office 2007, Updates and Problems With Norton 2011 Live Updates

Hello,

I have Windows Vista and NIS 2011 installed.  Everything was working fine until I installed Microsoft Office 2007.

I scanned the disk before installing the program and there were no viruses.  The installation went okay and I installed all the Windows Updates for the program (Excel, Word, PowerPoint, OneNote).

NOW, Norton Live Updates will not work.  Message in RED says, "No updates applied.  Failed to complete".

Is there somethingin Microsoft Office 2007 that is incompatible with NIS 2011, or could the Windows Updates have contained malware?  I checked the Norton Community and found nothing pertaining to this problem.

Thanks,

Cody

回复

好评0

Re: Microsoft Office 2007, Updates and Problems With Norton 2011 Live Updates

Hi,

I would suggest you to update to the 2012 version. It is a totally free update. Here are the steps:

1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer from here (this is the English one, for other languages please go to the Norton Update Center and select manual product selectoion + change the language on the site's top: www.norton.com/nuc )
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2012 with the previously downloaded installer
9. Reconnect to the internet
10. Activate it with your old serial
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data

You can check how the Norton Removal Tool works in this video.


Let us know the results.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71

This thread is closed from further comment. Please visit the forum to start a new thread.