Help urgently needed with backup
I'm new to the forum, but it seems the only way to get help as none of the other online help pathways seem to work!
I have purchased online backup and backed up 2 machines. However, I have now tried to download individual files on 3 different computers and although I can see the file names, when it starts to download the file it gets stuck on that. Frankly, I gave up waiting for a 4 line word document to be downloaded after 20 minutes.
I am starting to wonder if I have wasted my money - my Norton anti-virus is up at the end of September so I need this sorting before I pay Norton any other money!