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Mysterious activity in Windows Media Player

Hello. Tonight, me and my brother noticed something odd on Windows Media Player on my brother's profile. Under the "Playlist" tab, there was a mysterious entry that was just a jumble of numbers. We could not access it, so we deleted it. My brother thought it could've been the result if an unsuccessful save of a playlist, but I'm not sure.

Then later, when we looked deeper into the "Playlist" area of WMP, we found an unnamed file, one we cannot delete. It doesn't even look like a file. If you view the results as "list", it's like it disappears. I tried scanning WMP with Norton, but it could not find any viruses.

Is there a serious problem here? Thanks.

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Re: Mysterious activity in Windows Media Player


caleb89sw wrote:
Hello. Tonight, me and my brother noticed something odd on Windows Media Player on my brother's profile. Under the "Playlist" tab, there was a mysterious entry that was just a jumble of numbers. We could not access it, so we deleted it. My brother thought it could've been the result if an unsuccessful save of a playlist, but I'm not sure.

Then later, when we looked deeper into the "Playlist" area of WMP, we found an unnamed file, one we cannot delete. It doesn't even look like a file. If you view the results as "list", it's like it disappears. I tried scanning WMP with Norton, but it could not find any viruses.

Is there a serious problem here? Thanks.

Hi,
It sounds like there is a problem. I just don't know how serious it is. You might try running a scan with Malwarebytes free scanner

http://www.malwarebytes.org/products/malwarebytes_free

or the one from SuperAntiSpyware

http://superantispyware.com/

both are Norton compatible, in the free form, so you can keep them on the desktop and run them from time to time as a second opinion scan.

Keep us posted

Dick Win 10x64 current current NSBU
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Re: Mysterious activity in Windows Media Player

Ok. Should I do a full system scan with them, or just what would be relevant to my brother and Windows Media Player?

Also, what would be considered the most problematic? The numberial file that we deleted, the blank undeleteable file, or both?

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Re: Mysterious activity in Windows Media Player

For peace of mind, a full system scan is the way to go.

The files with the numbers may have been a temporary file name assigned by Windows for a streaming file that was viewed. You may not find the file if it had been deleted after viewing.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Mysterious activity in Windows Media Player

So, the blank file would be the one that would cause the most concern?

Because I was searching around the Internet for answers and I found some people talking about problems they had that was similar to me, that was apparently a common problem on WMP called "phantom" files.
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Re: Mysterious activity in Windows Media Player


caleb89sw wrote:
So, the blank file would be the one that would cause the most concern?

Because I was searching around the Internet for answers and I found some people talking about problems they had that was similar to me, that was apparently a common problem on WMP called "phantom" files.

Try to log into an administrator account in Safe Mode. Then try to delete that blank file.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Mysterious activity in Windows Media Player

caleb,

Be aware that you may not see certain system files unless you make certain changes in the settings for Windows Explorer, the file manager you get with WINKEY + E,  where the default setting is not to show system and protected files. Unless you changed this setting you might see a reference to a file in a report but not be able to see it in practice.

You will find the setting in Windows Explorer through the Menu Bar near the top -- if you don't see this press the ALT key and then select Tools / Folder Options and then the View TAB and in the listing look for and uncheck the Hide Protected Operating System FIles and then OK your way out.

While you are there you may care to uncheck another item: Hide Extensions foe Known FIle Types

If you are looking say at the files on a CD you might see two files just called setup  -- but in fact one is setup.ini and the other is setup.exe and they have different functins. The extension is hidden because Windows knows what kind of file an ini and an exe is and what to do with them. But we won't know unless we see the extensions.

FWIW but while I was on the topic.

I don't suppose you could post screenshots of what you see?

Hugh

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