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Can not reach Norton Account in NIS2013 20.4.0.40 NL

Hi,

The last weeks I can't reach Norton Account in NIS2013 20.4.0.40 NL when I click on the Account main screen it says that it isn't possible at the moment to visit Norton Account and that I have to do it some other time, strange thing is it always worked fine, when I visit the website for the Norton Account, then it works fine, even the Norton management site works fine...

By the way, I deleted my PC from my account and through Norton Management and so NIS was deactivated and deleted, after that I installed NIS again but still the same problem exists, my PC is in Norton Management though and I can see it in Norton Account on the site

 

Is it a bug and have more people the same problem??

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Re: Can not reach Norton Account in NIS2013 20.4.0.40 NL

Same Norton rlse and language here, running Win8, Firefox and Norton Studio (not logged in).

When i login then from main Norton UI, i see a lot of parameters already given in the link that opens.

Result : I get the login screen to enter password, after enter i get a blank screen, but are logged in alright.

If i then access via account.norton.com, i do not have to enter my password agin and get to the overview of my licences.

Directly accessing via account.norton.com without all parameters : I can have normal login.

I have the experience that the link opened from the main UI is not always stable and produces different results along the way.

So....something is rotten in the state of Denmark...eh..Norton.

Regards, Hugo

W10 Fall CU / W10 Insider / IE11 and FF 56 & 57, TB 52.5, NS 22.11.2.7, (Android 4.2 with NMS)
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Re: Can not reach Norton Account in NIS2013 20.4.0.40 NL

I have the same problem. I removed NIS from old desktop PC and installed it on new Laptop PC Windows 8 and all works fine but I cannot access my Norton Account from within NIS on this machine. It always says the same thing, unable to do at this tiem please try later but it never works. I am in the UK.

GeorgeB

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Re: Can not reach Norton Account in NIS2013 20.4.0.40 NL

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