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NIS to 360 upgrade taking a while.

Hello. We've recently tried to install norton one as an upgrade to NIS. We're almost done, but on the bottom right portion of the screen, there's a message that says "Upgrading to Norton 360". It's been there for over an hour. Should I do anything or should I just let it keep going? Thanks!

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好评2 Stats

Re: NIS to 360 upgrade taking a while.


caleb89sw wrote:
Hello. We've recently tried to install norton one as an upgrade to NIS. We're almost done, but on the bottom right portion of the screen, there's a message that says "Upgrading to Norton 360". It's been there for over an hour. Should I do anything or should I just let it keep going? Thanks!

Hi,
That's too long. Abort and try again. You may need to run the Norton Removal Tool

www.Norton.com/nrt

to clean up the failed install so that your next attempt will see a clean system and go as expected

Keep us posted

Dick Win 10x64 current current NSBU
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Re: NIS to 360 upgrade taking a while.

Hi caleb89sw

May I just add to what dickevans has posted and point out that if you are dealing with apple products and Norton One then there is a Mac forum where you may like to search or post for the relevant information.

Mac forum.

http://community.norton.com/t5/Norton-for-Mac/bd-p/norton_mac

ATB

intesec

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Re: NIS to 360 upgrade taking a while.

FWIW - there are instructions in the NRT instructions that dick linked to for the Norton removal tool for MAC's!

好评1 Stats

Re: NIS to 360 upgrade taking a while.

I had aborted as instructed above. Then I restarted the computer. After it was done, a message showed up that said Norton 360 was ready to download. I allowed it, then it ran a lot smoother. It appears to be fully installed properly.
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Re: NIS to 360 upgrade taking a while.


caleb89sw wrote:
I had aborted as instructed above. Then I restarted the computer. After it was done, a message showed up that said Norton 360 was ready to download. I allowed it, then it ran a lot smoother. It appears to be fully installed properly.

Hi,
Glad to hear that all is well now.

Amazing how many problems are solved by a reboot

Stay well and surf safe

Dick Win 10x64 current current NSBU

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