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Some identity safe logins from PC are not appearing on my Android.

To begin, I have had no such problems with my logins appearing on my Android until yesterday. I have already properly setup my online Identity Vault since May 2013 and I can see all my logins without any issues on my PC. I am currently using a Samsung Galaxy S4 running Android version 4.2.2 and I have already attempted the log out from the vault and Norton account but without any full positive results. The only login that did appear on my Android is the recent login that was created for Norton community. However, I noticed that by entering the sites of my logins via online identity vault, only few have reappeared onto my mobile vault.

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好评0

Re: Some identity safe logins from PC are not appearing on my Android.

To begin, I have had no such problems with my logins appearing on my Android until yesterday. I have already properly setup my online Identity Vault since May 2013 and I can see all my logins without any issues on my PC. I am currently using a Samsung Galaxy S4 running Android version 4.2.2 and I have already attempted the log out from the vault and Norton account but without any full positive results. The only login that did appear on my Android is the recent login that was created for Norton community. However, I noticed that by entering the sites of my logins via online identity vault, only few have reappeared onto my mobile vault.

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Re: Some identity safe logins from PC are not appearing on my Android.

Issue has apparently resolved itself.

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Re: Some identity safe logins from PC are not appearing on my Android.

There was some maintenance yesterday on some of our servers. 

This shouldn't have effected you, but I won't rule it out.

If you wouldn't mind sending me your Norton Account email address through private message I may look into it.

ps. we can't see or access your vault. Don't worry about that.

Rhonda L

Mobile Team IDSafe

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Re: Some identity safe logins from PC are not appearing on my Android.


RDLeo wrote:

There was some maintenance yesterday on some of our servers. 

This shouldn't have effected you, but I won't rule it out.

If you wouldn't mind sending me your Norton Account email address through private message I may look into it.

ps. we can't see or access your vault. Don't worry about that.

Rhonda L

Mobile Team IDSafe


RDLeo, would it be possible for you to check mine as well?  I'm having the same issue--Norton Identity Safe version 2.5.14, not showing all my Identity Safe logins on my mobile device (HTC One).  Please let me know if you can check, and thanks.  (For info, my Win 7 computer's product is Norton Internet Security version 21.0.1.3.  Yesterday on my HTC One, I was seeing the message, "You have no saved logins" or words to that effect.  However, now there are only 13...out of 116!  Thanks again.)

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Re: Some identity safe logins from PC are not appearing on my Android.

RDLeo (or to whom it may concern), replied again so I could give you a screen shot.  My previous reply/request was uneditable.  This is a screen shot from about 15 minutes ago...MAJOR IRRITANT.  Can you please help?  Or, at least explain what's going on with Norton Identity Safe for Mobile version 2.5.14?  Thank you.