• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

好评0

'Failed to restore' backup problem

Hi all,

I recently had an external drive where I stored most of my documents and cad files die a horrible death. This should not have been a problem as I use Norton 360 to backup this drive to another external device. This backup seems to occur without any issues.

When I tried to restore the backed up files with N360 it could not find the backup, so I used Norton's portable restore tool to locate and run the backup. Initally all goes well, I select the files I want restored and the location I want them restored to, but when I start the restore I get a 'Failed to restore G:\name of file' message on EVERY file norton is attempting to restore. Clicking through the process to the end brings up the 'restore complete' screen, which shows all the files that a restore was attempted on with 'Invalid File' listed in the status column for EVERY file. i.e. I get nothing restored.

It makes no difference what type or number of files I try to restore, or where I try to restore the files to.

Currently very frustrated as these files were backed up because they are important!

Running Norton 360 v20.4.0.40 on Windows XP, SP3.

Assistance appreciated!

回复

好评0

Re: 'Failed to restore' backup problem

Hi Dangerous-Beans

You wrote.

I recently had an external drive where I stored most of my documents and cad files die a horrible death. This should not have been a problem as I use Norton 360 to backup this drive to another external device. This backup seems to occur without any issues.

From the above am I right in saying that you are trying to retrieve data from a hard drive that you sourced the data to back up from the hard drive that failed?

It may be that the hard drive that failed had problems with the ability to write data to that hard drive therefore corrupting the data that was then backed up on to the next hard drive.

Do you still have the original data on the computers hard drive?

ATB

intesec

好评0

Re: 'Failed to restore' backup problem

Hi ATB,

Some (but not all) of the data that was backed up came from the drive that eventually failed, so I guess it's possible that it's possible that the whole backup process was corrupted. However the initial backup appeared to occur without any problems or error messages. The initial backup also occured some time before any problems with the failing drive were evident, but there could have been problems in the background that I was not aware of.

This thread is closed from further comment. Please visit the forum to start a new thread.