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Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi,

 I installed Norton 360 2014 on my desktop and laptop computers about 2 weeks ago. Laptop has no problem, but I cannot access Verizon Wireless on the internet on the desktop. Typed it in and tried going through search engines. Tries to connect, but it just sits there with a blank white screen. Have no problem accessing other websites.Old version was remove before installing new one. I uninstalled it (2014) with the Norton Removal Tool and reinstalled it. Got 21.1.1.7 now and I still have the problem. This is the only change that I have made with the desktop recently. I am using Windows 7 Pro SP1, 64bit. Web browser is IE11. I also have Spybot S&D and Spyware Blaster on the computer. Haven't had any conflicts with these in the past.

 Any suggestions would be greatly appreciated.

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好评0

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi,

 I installed Norton 360 2014 on my desktop and laptop computers about 2 weeks ago. Laptop has no problem, but I cannot access Verizon Wireless on the internet on the desktop. Typed it in and tried going through search engines. Tries to connect, but it just sits there with a blank white screen. Have no problem accessing other websites.Old version was remove before installing new one. I uninstalled it (2014) with the Norton Removal Tool and reinstalled it. Got 21.1.1.7 now and I still have the problem. This is the only change that I have made with the desktop recently. I am using Windows 7 Pro SP1, 64bit. Web browser is IE11. I also have Spybot S&D and Spyware Blaster on the computer. Haven't had any conflicts with these in the past.

 Any suggestions would be greatly appreciated.

好评0

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi183cav, and welcome. It's possible that some files may have been corrupted, during the removal and reinstallation.

The Norton Remove and Reinstall Tool is the best way to ensure you have a clean version, as it replaces your current install with a a fresh one.

The link is here.   http://www.norton.com/nrnr

Afterwards, run Live Update until no more are found, and see if you can then connect.

Windows 10 Home X 64 Norton Security Premium Latest Version
好评0

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi F4E. Thanks for the reply. I used the Norton Removal Tool the last time around, but I still have the same problem. I'll do Live Update until I get all of it. If I still have the problem, I will do it over again. It will be a couple of days, but I will let you know. Again thanks.

好评1 Stats

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi183cav. Please note the Norton Removal Tool and the Norton Remove and Reinstall Tool, are two different things.

The NRRT will give you a clean reinstall, as said previously.

Windows 10 Home X 64 Norton Security Premium Latest Version
好评0

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi F4E. Did the NRRT and Live update as you suggested tonight. Still can't access Verizon Wireless. Have no problem going to any other wireless provider. Don't have a clue as to what is going on. I appreciate your time and help. Had enough for tonight.

好评0

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Is this what you can't access?

http://www.verizonwireless.com/

(working for me)

Dave

好评2 Stats

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

If the above link is whats giving you problems, try this:

http://137.188.80.90

If that works then it may be a DNS problem.

If neither work try right clicking on the 360 icon next to your clock and select "disable smart firewall" choose 15 minutes and try those links again.

I will say that the address is very unusual the way they have it setup (or it's misconfigured).

They have made verizonwireless.com "unpingable" although that is not common it can be used as a way to protect against DOS attacks.

But pinging the IP address gives me "destination net unreachable" as well as timing out and that first error leads m to belive they have a misconfigured switch or server along the way.

But regardless of how the website is setup, I have no problems reaching it although the site does indeed "hang" before it starts loading.

Dave

好评0

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi Dave. www.verizonwireless.com is the address that I can't use now on my desktop. I'll try the other address tonight and let you know. I get the hesitation on my laptop(also has new version of Norton 360) sometimes but it goes through. The rest of your comments about pinging them made me think you had been "reading my mail". VW tech support had me trying that. Disabling firewall didn't help in past with www.verizonwireless.com but I will try both again. Thanks for the info.

好评0

Re: Since installing Norton 360 2014 on my desktop computer, I cannot access my wireless provider.

Hi Dave. Tried both links with the smart firewall enabled and disabled. Won't go through. Thanks for the time and help. 

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