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好评0

Just wondering

Hello,  

  Norton thru Comcast is NSS, An error message occured on the norton that says Norton Has been Cancelled by Comcast. Called Comcast to check why it happened. Comcast said that to contact Norton to check,. Didn't cancel my service from Comcast or made any changes. I was wondering, Why it happened. Is this an issue on Comcast or an issue from Norton.

Please Explain.

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好评0

Re: Just wondering

Try clicking in Support - Subscription Status from the main NSS screen.

I'll ask this thread be moved to the 360 board, as your product is a rebranded version of the Norton 360 product.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Just wondering

Hi aaa_9116,

Yes, that happens (very rarely) from time to time and it is normally a mix up in the data base between Norton and Comcast - hard to say who is responsible - Comcast controls your license - but Norton has the data base - so was the wrong info passed from Comcast to Norton or did Norton info some how become incorrect.  The important thing is you get it striaghtened out.

The following link explains a bit more and gives you the the action that you should seek:

http://forums.comcast.com/t5/Security-and-Anti-Virus/Info-for-customers-receiving-cautions-that-Norton-is-inactive/m-p/1195791#U1195791

@peterweb   As NSS does not have a Norton Account and the license is controlled by Comcast the Subscription Status option does not exsist, nor do the Days Remaining on the main GUI.

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Re: Just wondering

Thanks Yank

I'll know for next time.

Things happen. Export/Backup your Norton Password Manager data.

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