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LiveUpdate takes ages to check for updates in NIS 21.3.0.12

LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Nothing to do with my PC, other programs work fine, my fiber connection is still fast so it a server problem from NORTON servers?

Edit: I CAN download virus defs but it takes soooo long till it finds them.. slow server from Norton maybe?

Other users have the same problem?

[Edit: Masking email address from image to conform with the Participation Guidelines and Terms of Service]

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好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Nothing to do with my PC, other programs work fine, my fiber connection is still fast so it a server problem from NORTON servers?

Edit: I CAN download virus defs but it takes soooo long till it finds them.. slow server from Norton maybe?

Other users have the same problem?

[Edit: Masking email address from image to conform with the Participation Guidelines and Terms of Service]

好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Hi ferenzzz,
We need to wait to see your pic. (Mods need to approve it. A part of some sec.)
Before that try to check and see if your time zone is correct and time is up to date.

Also try after some time, may be its a network clog in your area.

Update: (oops! I got a view of your screen shot. Its not in english, but I assume that shows no error messages.)

Can you try to use get support option here:

NIS main GUI -> Support -> Get Support

and see if it helps?

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Hello

We will have to wait until the mods ok your screenshot to see it. We will also have to wait and see if there are any other complaints about a slow server. In the meantime, have you cleaned out your computer from dust and other debris, deleted temp files and cookies, defrgged and emptied out browser history.

I am having no problem getting my updates. I just tried it and got 1 update that was done in the blink of an eye.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

NIS main GUI -> Support -> Get Support

-Norton says it working fine, must be some kind of server problem..  some days ago it was working very fast.. (LiveUpdate)

 In the meantime, have you cleaned out your computer from dust and other debris, deleted temp files and cookies, defrgged and emptied out browser history.

 

-Yep.. it's a very fast PC fiber connection 100 Mbps with 250 SSD and 32GB RAM.. no dust, it's just a month old.. :D

好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Hello

It may very well be a ISP problem having to do with your network. The routing sometimes gets bogged down and you might have a bottleneck. If it lasts for some time, you could give your ISP a call and see if they are having any problems. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Anyone else not receiving pulse updates as frequently as normal? A server issue?
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Hi Waller92,

I'm getting pulse updates as usual, I'm not seeing any difference. Maybe someone else could confirm this?

Thanks

Sandro
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

They're coming through like normal now. Still waiting for the latest virus def to be pushed through though.
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12


Waller92 wrote:
They're coming through like normal now. Still waiting for the latest virus def to be pushed through though.

It was probably an issue with the server on a specific area.

Sandro

Sandro
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Yes I can also confirm that ALL updates have been VERY slow for the last few days, or about a week. I am based in UK and it is every single time. I do all updating manually and even the small ones (appx 63kb) take a minute or two, in fact with the small ones it quickly reaches the 50% mark (32kb) and then sits there for another minute or two.

Can someone at Symantec please look into this as it is getting to the point where I am considering trying a different security product from a different vendor as this is becoming very tiresome.

好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Hi icekool,

 

Have you ever restarted your computer and turned off your modem in the last days?
I never had these problems and I had never heard users complaining to a low speed when downloading updates until today.
Usually, when server doesn't work, the updates were not downloaded at all.

 

It would be interesting to know if other users are having the same issue.

 

Sandro

Sandro
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

I'm in the UK but never had issues with slow download of updates. I've yet to receive any virus definitions today though. Been over 13 since my last update. Every other update coming through though
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12


Waller92 wrote:
I'm in the UK but never had issues with slow download of updates. I've yet to receive any virus definitions today though. Been over 13 since my last update. Every other update coming through though

I received the last Virus definition update at 12.40 PM CET, less than 6 hours ago.

There is perhaps a bit delay for the UK area?

Sandro
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Might be. Which def set are you on?
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

I restart the machine every day as I always turn it off at night. Same with the router.

And I guess I should have mentioned that all other internet activity is perfectly fine at usual reasonable speeds.

好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12

Hello

Here is the antivirus definition site where you can check when antivirus definitions come out. It shows that so far for today, there has only been 1 update for antivirus definitions.

http://www.symantec.com/security_response/definitions/multipledaily/

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: LiveUpdate takes ages to check for updates in NIS 21.3.0.12


icekool wrote:

I restart the machine every day as I always turn it off at night. Same with the router.

And I guess I should have mentioned that all other internet activity is perfectly fine at usual reasonable speeds.


Hi icekool,

If you're still having the same issue, I would suggest you to reinstall NIS through NRnR (Norton Remove and Reinstall) tool
http://norton.com/nrnr that provides to uninstall and reinstall a fresh copy of your NIS, keeping your personal settings.


Once the setup is complete, run LiveUpdate repeatedly, until NIS says the product is updated and no update was found.

Restart the computer when prompted.

Let us know how it goes.

Sandro

Sandro

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