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Norton 360 is blocking Firefox 22 from launching

An hour ago I was happily zooming through the internet on Firefox 22.  Suddenly, I am no longer able to launch it at all.  My computer's only response is to flash a Norton 360 message saying "updater.exe is safe."  From what I can find (now back on the internet using IE, which I hate) there is a history of compatability issues between Norton and Firefox.  Can't we all just get along?  I don't want to update Firefox because v22 is working just fine and I don't like change.  I don't ask for these !@#$% updates that cause me so much misery & wasted time.  Please help.  I do not speak computer geek so if you offer a suggestion please translate to plain English as best you can.  thank you!

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Re: Norton 360 is blocking Firefox 22 from launching

An hour ago I was happily zooming through the internet on Firefox 22.  Suddenly, I am no longer able to launch it at all.  My computer's only response is to flash a Norton 360 message saying "updater.exe is safe."  From what I can find (now back on the internet using IE, which I hate) there is a history of compatability issues between Norton and Firefox.  Can't we all just get along?  I don't want to update Firefox because v22 is working just fine and I don't like change.  I don't ask for these !@#$% updates that cause me so much misery & wasted time.  Please help.  I do not speak computer geek so if you offer a suggestion please translate to plain English as best you can.  thank you!

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好评2 Stats

Re: Norton 360 is blocking Firefox 22 from launching

You may not like change, nor do I, but FF22 is seriously outdated and should be updated to FF31 for your safety and Norton compatibility.

Windows 10 x64 1903
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Re: Norton 360 is blocking Firefox 22 from launching

Welcome to the Community

Firefox 22 ???

Please note: We now only officially support Firefox 29.0 and above. Firefox 28 and older are no longer supported. See this announcement for more information.

好评0

Re: Norton 360 is blocking Firefox 22 from launching

Drats!  But thanks for the tough love.  "change is good for me.....   change is good for me....  change is good for me.... "  I just wish that the little elves inside my computer woulda given me a final warning before flipping that switch today...

好评1 Stats

Re: Norton 360 is blocking Firefox 22 from launching

Hi 808Manoa,

If Norton was announcing that 'updater.exe" is safe, then Firefox had already downloaded the latest browser update.  This is a reputation-based assessment from Norton to let you know that the update itself is not a threat.  That is the extent of Norton's involvement at that point and would pertain only to the download, so it is unlikely that Norton was preventing Firefox 22 from launching.  More likely a Mozilla issue.

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