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Norton 2015 (V22) upgrade

I’m interested to know if anyone else is reading this as I am: http://community.norton.com/t5/Product-Update-Announcements/End-of-Availability-for-NAV-PC-Mac-NIS-PC-Mac-N360-Standard/ba-p/1168925. Does this mean that those with current subscriptions to NIS will not be upgraded to the new version and be stuck on version 21 until their subscription runs out and/or they then buy a new subscription to Norton Security (V22)? If that is the case, then that is very poor form on the part of Symantec and I hope they are explaining that to people who may still be buying boxed versions of V21 off the shelf.

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Re: Norton 2015 (V22) upgrade

Windows 10 Home X 64 Norton Security Premium Current
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Re: Norton 2015 (V22) upgrade

From reading that CNET article. It seems like this change only benefits Symantec (protects them from losing money when people use their software illegally (insert another word here)). Otherwise this doesn't benefit many people. Sure the multi-device service sounds nice. But I really don't download with the Apple/Android products I own. Besides Apple is "virus free" lol I couldn't resist. The other stuff botnet dection?? I don't think I have or will ever have issues with that. Cloud based security uh isn't that the way it is now (Downloading updates via LiveUpdate which comes from the internet which is the Cloud).

Two choices stick with Symantec or jump ship and buy McAfee *ducks*

Windows 10 Pro 64-bit / Norton Security v.22.17.x
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Re: Norton 2015 (V22) upgrade

McAfee ? Snort ! Good luck with that ! 

Windows 10 Home X 64 Norton Security Premium Current
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Re: Norton 2015 (V22) upgrade

Hello,

I would think Norton would continue to auto upgrade all to the new 'all in one new security product' for people with current subscriptions but thereafter you would only find available the new product at I'm sure more expensive prices. In my local store here in Cyprus they still have the boxed versions of 'NIS 2014' at around €28, which I shall need to get as my subs finish mid Oct.

Shall certainly be keeping my eyes peeled on this subject, thanks for bringing to our attention.

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Re: Norton 2015 (V22) upgrade

Hi, brummie. As I said before, I think we'll have to purchase the new product. I don't think Symantec will *upgrade* us free as it's an entirely new program, and not just an update.

There will be deals available, I'm sure.

Windows 10 Home X 64 Norton Security Premium Current
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Re: Norton 2015 (V22) upgrade

Hi F4E,

You are probably right, I am just hoping they will go the way I explained or there will be many unhappy people out there having to pay more for their product. 

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Re: Norton 2015 (V22) upgrade


F4E wrote:

McAfee ? Snort ! Good luck with that ! 


I wonder if they ever sorted out their exclusion lists. Quite awhile back you couldn't even exclude programs you deemed safe.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
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Re: Norton 2015 (V22) upgrade

Well,
If they (Symantec) release NS 2015 as a paid upgrade then I am done with Norton Products.
Why? Because I still have around 170 days left on my nis2014 subscription plus I have 2 NAV and 1 N360 unused, unopened boxes which I will have to trash just because this "new" product renaming.
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Re: Norton 2015 (V22) upgrade

This is ridiculous, time to switch to another AV!

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Re: Norton 2015 (V22) upgrade

I just renewed my NIS subscription a little over a month ago.  I assumed that NIS would be a free upgrade to Norton Security, and N360 would upgrade to Norton Security W/ Backup.  If this isn't the case, also put me into the category of researching and possibly shopping for a new sofware solution.  I have been with Norton over 10 years ...  We'll see how this all pans out, as I'm never quick to update anyway.  I usually wait a few months for the bugs to be worked out before I update to the new Norton editions.

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Re: Norton 2015 (V22) upgrade

I know it is difficult to not have the answers to your questions put up front by Norton - but I'm just going to sit back and wait and see what they finally decide on upgrades to V 22 from the older versions (free or force purchse).

I have seen the answers change too many times to gte myself all hyper over something that it appears not even Norton is willing to discuss at this time.

Perhaps a good time for some info from the redcoats to sort of calm the waters??

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Re: Norton 2015 (V22) upgrade

Agreed, wait and see.

Although user comments received may have an impact on decisions made.

What I will say is that my experience with NIS over many years has been totally positive so far.

If however changes made impact on the overall experience I have come to expect from Norton then I too shall be forced to move to another product.

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Re: Norton 2015 (V22) upgrade

My thoughts on this.

The upgrade for a current user will not be free.

But at the end of the current subscription, we already have to pay for a renewal, or make a new purchase to extend the subscription. At that time we can make the choice to purchase a copy of the older version, or go ahead and purchase the new product line.

The only issue I see is that we are not able to make the jump to the latest version mid subscription, as we have in the past.

Of course, it is still possible that an upgrade path may still be offered by Symantec.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton 2015 (V22) upgrade

Well, this is interesting, to be polite. I just purchased a 3-machine 2014 NIS key on Amazon last month for about $20, anticipating my normal renewal cycle next February. Now I'm wondering if I should go ahead and plug in that key now, losing 6 months, or wait to see what happens and risk losing the entire purchase. @#$%^&$# Symantec.

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Re: Norton 2015 (V22) upgrade

I'm fully with Yank on this -

After all let's not forget that (so far at least) the internal ID convention for the new product(s) is simply v22.x.x.x; and therefore just the next "major version" update designation (and a logical continuation) in a very long and well established line of Norton product progressions.

IMHO,

John

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Re: Norton 2015 (V22) upgrade

For those of us that didn't like Norton's tactics of trying to force us to use the Cloud for Identity Safe and continued to stay Local; I guess they showed us, it appears they are basing everything in the Cloud with Norton Security. I've used Norton Internet Security and Anti-Virus from day one, but this might be the final straw; not sure at this point with 46 days left on my subscription.

Perhaps this is why they didn't bother to fix the Tracking Cookie removal issue or the multiple Icon issue.

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Re: Norton 2015 (V22) upgrade

Hi,

Best thing to do is just chill out and wait and see what happens! I have all sorts of things going through my mind on this, 'what if'.....but just wait and I'm sure more info will be forthcoming very soon.

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Re: Norton 2015 (V22) upgrade


rocketscientist wrote:

Well, this is interesting, to be polite. I just purchased a 3-machine 2014 NIS key on Amazon last month for about $20, anticipating my normal renewal cycle next February. Now I'm wondering if I should go ahead and plug in that key now, losing 6 months, or wait to see what happens and risk losing the entire purchase. @#$%^&$# Symantec.


Here is excerpt from Live Chat I am in right now

You need to buy the latest Norton product but just in case you still have an active subscription, we can transfer the days from the previous one to the Norton Security.

I will post full transcipt to Forum Feedback asap

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Re: Norton 2015 (V22) upgrade


rocketscientist wrote:

Well, this is interesting, to be polite. I just purchased a 3-machine 2014 NIS key on Amazon last month for about $20, anticipating my normal renewal cycle next February. Now I'm wondering if I should go ahead and plug in that key now, losing 6 months, or wait to see what happens and risk losing the entire purchase. @#$%^&$# Symantec.


You should still be able to do the normal renewal with the new key you purchased by waiting for one or two days remaining on your subscription.

From the Announcement on the end of life of these products....

As an existing Norton customer you do not need to worry. Your product will continue to deliver protection through the end of the subscription term. You will continue to receive protection updates (such as LiveUpdate virus definitions) and you will be able to continue to renew your product for the foreseeable future.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton 2015 (V22) upgrade

rocketscientist wrote:

Well, this is interesting, to be polite. I just purchased a 3-machine 2014 NIS key on Amazon last month for about $20, anticipating my normal renewal cycle next February. Now I'm wondering if I should go ahead and plug in that key now, losing 6 months, or wait to see what happens and risk losing the entire purchase. @#$%^&$# Symantec.


Link to Live Chat regarding Norton Security here

Note peterweb comment / post here regarding info from Live Chat

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Re: Norton 2015 (V22) upgrade

If it turns out that Norton won't upgrade current subscriptions to the new replacement product -- and after reading this thread I'm still unclear whether that's been decided for certain -- then Norton has lost another long-time customer. After seeing this notification, I've already begun reading the latest reviews of Bitdefender and Kaspersky. If Norton wants to keep us, then they should upgrade us -- and make an announcement reassuring us of those intentions.
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Re: Norton 2015 (V22) upgrade

@ BlebNevus: Actually that's also my point of view! Doesn't even the box of Norton v21 tell us all: "ALWAYS UP-TO-DATE - automatically updates to the latest version"?! 

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Re: Norton 2015 (V22) upgrade

I will be very dissappointed if Norton leaves my subscriptions in the wind when the new Norton Security arrives next month. Bitdefender is a viable alternative. I hope Norton does explain how the old NIS is the same as the new product.

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Re: Norton 2015 (V22) upgrade

BlebNevus wrote:
If it turns out that Norton won't upgrade current subscriptions to the new replacement product -- and after reading this thread I'm still unclear whether that's been decided for certain -- then Norton has lost another long-time customer. After seeing this notification, I've already begun reading the latest reviews of Bitdefender and Kaspersky. If Norton wants to keep us, then they should upgrade us -- and make an announcement reassuring us of those intentions.


Respectfully,  I think your reading it wrong.  Or, interpreting the info different than me.  Norton will upgrade you.

But, you have to uninstall old and install new.  You are then upgraded.  Activate the new via your remaining subscription day via Support.  It's not an upgrade because the product is different.  You will be transitioning to new product.

You can go to Norton Security aka new product (after it's release) by uninstalling current product w NRT and then installing NS / NSwB using the remainder of your current subscription to activate NS / NSwB.  Support has to do this because the product keys are different.   No one will be forced to move to NS / NSwB.  You go at your own pace.  Your current subscription can be renewed for the foreseeable future.  NS / NSwB do not support Local Vault so make a backup CSV and DAT.    All current subscribers will receive the option to transition to new product or not.  Your remaining subscription will transfer to new product with the help of Support.  Shortly after Norton Security and Norton Security with Backup are made available, a transition option will be made available to existing customers.

All of above is as per Live Chat session posted in Forum Feedback.

I made two Live Chat sessions and was told the same thing.

So, believe it or not or wait for notification from Norton

Personally, I am satisfied with the info from Live Chat.

I am in no rush to jump into a product just out of beta testing.

I'll renew my subscription to NIS and make the transition when / if I'm ready.

My intent on posting the info was to allay users fears that Norton would not allow a so called upgrade.

My intent was to allay fears that users were going to loose subscription days.

My intent was not to represent Symantec. 

Just posting what I was told and how I interpret the same.

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Re: Norton 2015 (V22) upgrade

As a beta tester I can tell you that if you uninstall NIS / N360 and SAVE SETTINGS before installing NS / NSwB, so far you CAN still have a local vault.

Cheers.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton 2015 (V22) upgrade

Krusty13 wrote:

As a beta tester I can tell you that if you uninstall NIS / N360 and SAVE SETTINGS before installing NS / NSwB, so far you CAN still have a local vault.

Cheers.


That will be a nice option to retain the Local Vault.

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Re: Norton 2015 (V22) upgrade

So I have 3 brand new boxes of Norton Internet Security I bought for the next 3 years to use, So now I have to throw them all away now.?
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Re: Norton 2015 (V22) upgrade

I am in the same boat as above. :(

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Re: Norton 2015 (V22) upgrade


takethe_point wrote:
So I have 3 brand new boxes of Norton Internet Security I bought for the next 3 years to use, So now I have to throw them all away now.?

I have 444 days remaining on my current subscription and valid Product Keys for NAV, NIS and N360.  I will not be throwing anything away just yet.

I have asked for more information about this and am waiting patiently for a reply.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton 2015 (V22) upgrade

Yes I have 135 days left on mine. With 3 unopened new boxes on internet security waiting to be used.

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Re: Norton 2015 (V22) upgrade

Folks, don't panic. As I see it and as bjm_ has said, we'll be given the option to transition to the new product just as we would when renewing, and the existing subscription days should be added to the new product subscription.

I hope someone from Symantec will confirm this one way or another, and soon. 

Windows 10 Home X 64 Norton Security Premium Current
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Re: Norton 2015 (V22) upgrade

Yeah they will most likely allow that. ONLY when you purchase the new product and customer service manually tacking on the remaining days left. Which waste peoples time and money. Just give us the upgrade.

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Re: Norton 2015 (V22) upgrade

While support is silent as guerrillas ... competitors distribute free license

Spoiler (Highlight to read)http://www.bitdefender.de/media/html/pcwelt2015/http://www.bitdefender.de/media/html/pcwelt2015/
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Re: Norton 2015 (V22) upgrade

Just FYI:

The procedure that bjm_ attributes to Norton Chat in regards to uninstall current , run the NRT, and install the new product is what Comcast Users have been having to do when there is a major upgrade (version 19 to version 20 to version 21) ever since NSS was offered free to Comcast Users.   It all ties in as NSS does not have a Norton Account, the licensing is handled thru Comcast (you paying your bill ), so there is not any subscription status involved with Norton.  It is ll done with smoke and mirrors - which is as deep as I care to go into the procedure!

As Krusty13 points out, save settings and an over the top install currently leaves the ID safe Local Vault in tact (provided you have it before you start the procedure), however at this time (we can only hope Norton listens to it's customers) there is no option in V 22 to set-up a new Local Vault as I believe bjm_ said Chat stated.

F4E has requested a comment from the Red Coats (Norton Employees), so hopefully something is released soon.

Just my 2¢:

 I beleive the details are still being worked out, although it is strange that the Chat folks have this info and it has not be divulged by Norton on these forums or via an official posting.

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Re: Norton 2015 (V22) upgrade

Gotta admit that I'm not really happy about that news. Bought a new subscription just a few weeks ago - looks like an unfortunate timing now. I know, NIS still gets updates but nomehow I feel fooled. And a customer who feels fooled is a unhappy customer.

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Re: Norton 2015 (V22) upgrade


F4E wrote:

Folks, don't panic. As I see it and as bjm_ has said, we'll be given the option to transition to the new product just as we would when renewing, and the existing subscription days should be added to the new product subscription.

I hope someone from Symantec will confirm this one way or another, and soon. 


Personally I prefer to hold back a while before jumping to upgrade to a "new-major release" version...  Maybe in a few months I'll consider it - depending of course on the reports being conveyed here and elsewhere on the Web.  I'd also like to see some (supposedly) independent testing comparatives before making a decision.

By then maybe the "more-major bugs" and newly introduced "usability quirks" will have been dealt with or at least made more tolerable... 

IMHO,

John

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Re: Norton 2015 (V22) upgrade

Well, gee, I only have 621 days remaining I my NIS subscription ... I sure HOPE Symantec carries that over!!

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Re: Norton 2015 (V22) upgrade


Moonsault wrote:

Gotta admit that I'm not really happy about that news. Bought a new subscription just a few weeks ago - looks like an unfortunate timing now. I know, NIS still gets updates but nomehow I feel fooled. And a customer who feels fooled is a unhappy customer.


Let's be realistic .... there is NO WAY that Norton is going to leave you or similar customers hanging in the wind ....

We won't know anything more than we know now until Norton announces it and they have not officially announced the September 23 release date have they -- not counting journalists' quotes of executives' statements ......

Hugh
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Re: Norton 2015 (V22) upgrade

How would Norton keep NAV and NIS 2014 updated for 3, 6, 9 years in the future, considering these products will not be sold anymore? It's most probable they'll give Norton Security update, perhaps without the same firewall for NAV subscribers.

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Re: Norton 2015 (V22) upgrade

I just contacted Support, the person suggested that today I either buy and use Norton Internet Security, or use Norton Security Beta (and keep asking for more free days as it expires).

Norton Security Beta is a breeze on my computer. As soon as Norton confirms that we can upgrade from NIS to NS with no charge, I'm going to buy a NIS subscription, perhaps on G2A.com 

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Re: Norton 2015 (V22) upgrade

I still have about 3 years for my current NIS21 version, so I can't use the same productkey for the new Norton Security?

If that is the case I'm very, very disappointed and it will rain complaints from all over the world, I will not going to use Symantec's products anymore but going to use ESET...

If all that I read is true, I'm a very sad customer Norton.. :(

EDIT: So I'm forced to use NIS21 till my 3 year sub expires.. they must be joking right ??! 

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Re: Norton 2015 (V22) upgrade

There seem to be as many interpretations of the announcements, and support/upgrade options as there are posters here.

We all have to wait until Symantec officially announces the information we are looking for. We are only worrying ourselves needlessly.

I'm sure we are not going to be left out in the cold. And a couple if independent chat sessions are true, we will be able to transfer an existing subscription to the new product. Nobody will actually lose anything.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton 2015 (V22) upgrade

Just thinking out loud
Folks may not want to try and force the issue right away as Norton may rush the product before it's ready and we wind up with a total mess
Perhaps the best course of action as some have said, us wait a little until the newest product seems stable. Then push about free upgrade
Yes I know I wait too long to change.
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Re: Norton 2015 (V22) upgrade


peterweb wrote:

There seem to be as many interpretations of the announcements, and support/upgrade options as there are posters here.

We all have to wait until Symantec officially announces the information we are looking for. We are only worrying ourselves needlessly.

I'm sure we are not going to be left out in the cold. And a couple if independent chat sessions are true, we will be able to transfer an existing subscription to the new product. Nobody will actually lose anything.


So millions of users who still have 1 year or more on their subscription, just like me, have to contact chat support ?!?

That's ridiculous and an operation that could not be executed imo..

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Re: Norton 2015 (V22) upgrade


ferenzzz wrote:

peterweb wrote:

There seem to be as many interpretations of the announcements, and support/upgrade options as there are posters here.

We all have to wait until Symantec officially announces the information we are looking for. We are only worrying ourselves needlessly.

I'm sure we are not going to be left out in the cold. And a couple if independent chat sessions are true, we will be able to transfer an existing subscription to the new product. Nobody will actually lose anything.


So millions of users who still have 1 year or more on their subscription, just like me, have to contact chat support ?!?

That's ridiculous and an operation that could not be executed imo..


At the moment there is not one single word posted in this thread that is the official decided future position of Norton on existing product subscriptions and updates ......

And you can take that to the bank ....

That's no reflection on anything anyone has posted but it's a Chicken Little situation at the moment ....

If you want something to worry about, there's the new forum structure that many hosts are launching ... Compuserve changes on Monday 25 August although they are hosted by a different company than here but whoever it is it's definitely going to be different ......

Hugh
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Re: Norton 2015 (V22) upgrade

would it be best to wait til your NIS gets close to expire then purchase the new NIS 2015.Im like a few of you and I just renewed my subscription about a month or so. Id hate to have to purchase NIS 2015 when I just paid for a renewal

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Re: Norton 2015 (V22) upgrade



At the moment there is not one single word posted in this thread that is the official decided future position of Norton on existing product subscriptions and updates ......



That's exactly the problem. Symantec announced the end of availability of their flagship products, and availability of a replacement product (Norton Security), but they did not have the courtesy of either creating a FAQ that answered the obvious qustions (like the questions being raised in this thread and others), nor did they have the courtesy of having one of their knowledgable employees actively post here (as well as other forums) answering customer's questions.

I'm sure that "eventually" all of our questions will be answered ... but IMHO it is highly unprofessional to throw out a huge announcement (such as the end of life of key products and the availability of a replacement) and then allow ones customers to churn with rumors, guesses, etc.

 It appears that Symantec's management is out of touch with their customers. I wonder if any senior managers even browse these forums to check on the mood of their customers???

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Re: Norton 2015 (V22) upgrade

geek47

<< That's exactly the problem. Symantec announced the end of availability of their flagship products, and availability of a replacement product (Norton Security),  [ ... ]  >>

No the problem is that people are jumping to conclusions and basing their fears on the fears of others

Here's what the EOL statement says in plain view:

How does it affect the existing customers?

 

As an existing Norton customer you do not need to worry. Your product will continue to deliver protection through the end of the subscription term. You will continue to receive protection updates (such as LiveUpdate virus definitions) and you will be able to continue to renew your product for the foreseeable future.

[ ... ]

as for the future and the new not yet released product range .... I stick by my statement.

And, seriously, I don't intend to add more since I've been around Norton and here long enough to know they will tell us when they are ready to do so and readiness means sorting a lot of details that many of us would not think of or even know about.

So let's just be patient since nothing is going to happen now to what we have now ....

Hugh
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Re: Norton 2015 (V22) upgrade

huwyngr:

>No the problem is that people are jumping to conclusions and basing their fears on the fears of others

People would not have to do that if Symantec would have the courtesy of posting a detailed FAQ and assigning some of their people to actively answering questions about the new announcement.

The announcement does indeed say this:

Your product will continue to deliver protection through the end of the subscription term. You will continue to receive protection updates (such as LiveUpdate virus definitions) and you will be able to continue to renew your product for the foreseeable future.

That statement ONLY says that we will continue to receive protection updates (Live Update and virus definitions). That statement does NOT say if NIS will continue to maintain compatibility with Firefox's 6 week release cycle (or if one must upgrade to the new product if one wants ongoing compatibility with Firefox).

That statement does not address whether (and what kind of) bug-fixes will be made to NIS in the future.

The ONLY thing Symantec has told us is that NIS will continue to get protection updates, and that customers can renew it. There's a lot of missing information.

>... they will tell us when they are ready to do so and readiness means sorting a lot of details that many of us would not think of or even know about.

Fair enough. But I think it's irresponsible to make such a huge announcement (end of availability for major products and availability of new replacement product line) without SIMULTANEOUSLY "sorting a lot of details that many of us would not think of". Making that announcement without providing the necessary details (and without having Symantec employees actively posting here answering questions) only leads to customers  "jumping to conclusions and basing their fears on the fears of others".

If the details are not ready, then why not hold off on the announcement until the details are decided and documented? All Symantec has succeeded in doing is creating a vacuum that is being filled by customer's fears and guesses. The announcement could have (and should have) been better planned and implemented ... but only if Symantec really cares about customer satisfaction.

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Re: Norton 2015 (V22) upgrade

<< If the details are not ready, then why not hold off on the announcement until the details are decided and documented?   >>

Because then the same people would complain that they had not had any preliminary advice earlier ....

Hugh

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