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Accessibility turns off by itself

I frequently receive alerts saying "Accessibility turned off on child's device". And honestly, I think it is turning off by itself. We have tried to figure out when and why this happens. So far, it seems that whenever my son clicks an " ...
Forum Thread
作者:
已发布:
2019-04-22 | 18:27
好评:
0
我也是:
0

Text messages and no activity logging

So no text messages have been logging on my son's phone since April 7th after I did and update and his table isn't logging any activity for 10+ days due to me doing an update.  What gives norton? I need a solution. ...
Forum Thread
作者:
已发布:
2019-04-22 | 03:38
评论:
1
好评:
0
我也是:
1

Core blocking safe sites

Even after the update couple days ago, Core is still block perfectly safe sites. I know there’s no such thing as perfectly safe site, but... Apple.com? Google.com? What’s going on? I need a solution. ...
Forum Thread
作者:
已发布:
2019-04-18 | 11:29
评论:
3
好评:
0
我也是:
0
已解决

Device not listed in Norton Family

Hi my child has a Huaweii Honor Lite phone with Norton Family and Norton Mobile Security apps installed.  I noticed that the Mobile Security app was listed as a trial (I have a years subscription to Norton Security Premium) so I deleted the device from th ...
Forum Thread
作者:
已发布:
2019-04-04 | 01:09
评论:
2
好评:
0
我也是:
0

IOS blocking and reporting objectionable sites, but reporting nothing else.

IPhone blocks appropriately, but from parent site the attempts to visit blocked sites show up as the only activity.  I recently reinstalled the profile; maybe I did it wrong.  Any help would be appreciated. I need a solution. ...
Forum Thread
作者:
已发布:
2019-04-15 | 10:12
评论:
5
好评:
0
我也是:
0
已解决

Tampering detected false positive after reboot on Android pie

Monitored phone is Samsung Galaxy S9. Problem started after Android Pie update. Every time phone is rebooted, a tampering alert is put out saying permissions aren't set but everything seems in order. I need a solution. ...
Forum Thread
作者:
已发布:
2019-02-27 | 06:26
评论:
1
好评:
0
我也是:
0

Core firmware updated to version 190227_278

Overnight Core updated its firmware to version 278. Thus far, I have only noticed one significant change (no release notes are available). IP address reservation now allows user settings for the 3rd AND 4th octet sets. You can also now set and will get a ...
Forum Thread
作者:
已发布:
2019-03-19 | 05:41
评论:
5
好评:
1
我也是:
0

You are not protected!

The Norton Security Dashboard displays the warning: “You are not protected!, even though each device is shown as “Protected” and no such notification appears on any device.  I suspect that this may be a misguided attempt to encourage everyone to use Norto ...
Forum Thread
作者:
已发布:
2019-01-26 | 06:43
好评:
0
我也是:
1

Alerts/Notifications Keeps Asking to Block a Site Added to Blocked Site List

After adding a web site to the list of blocked sites, I continue to receive alerts/notifications that a particular device was blocked from accessing that site and am asked if I want to allow the access. I have already made the conscious and deliberate dec ...
Forum Thread
作者:
已发布:
2019-01-20 | 12:34
评论:
2
好评:
0
我也是:
0
已解决

Core Product files have been modified

Popup says "Core product files have been modified.  Please run smart update or reinstall product."  I ran smart update and still receiving message.  This is Norton Utilities 16.   I need a solution. ...
Forum Thread
作者:
已发布:
2018-12-10 | 03:30
评论:
5
好评:
0
我也是:
0
已解决

How to block Internet access AND continue using PC

The situation- I have given Internet access for 3 hours to a person in my household. When the 3 hours are nearly used, a 60 second countdown window appears after which the computer is locked and the logon screen appears where the person has to input her p ...
Forum Thread
作者:
已发布:
2018-11-28 | 01:11
评论:
5
好评:
0
我也是:
0
已解决

Lost Norton Amazon Renewal Gift

Hi. Not sure if this is the correct place to ask. But my Norton just got renewed yesterday and a few weeks prior to this I received a Norton renewal gift like I always do. However I felt guilty usong it before paying for the new subscription. Since then I ...
Forum Thread
作者:
已发布:
2018-11-22 | 05:28
评论:
4
好评:
0
我也是:
0

No longer monitoring web use in Firefox (windows 10)

We've recently discovered a problem where NF is not monitoring web use, or blocking relevant sites, in Firefox. Time restrictions are working, and web monitoring works fine in other browsers (I tried Chrome), but not in Firefox. I have enabled the Fi ...
Forum Thread
作者:
已发布:
2018-12-21 | 09:23
评论:
1
好评:
0
我也是:
0

too many notifications

I had Norton Core installed in my home. I have my children computers setup thru the router. I monitor through my Android phone. I receive no less than 500 notifications a day of websites my children are attempting to access. It is not the websites that bo ...
Forum Thread
作者:
已发布:
2018-10-29 | 15:59
评论:
1
好评:
0
我也是:
0

Just Released---Android App---1.83

Hello Android new App 1.83 Here is the description. Protect yourself from threats with Norton Core Secure Wifi Router. With this Release, you'll find: A fortified account renewal experience. Less Persistent Notifications. General Improvements. I copi ...
Forum Thread
作者:
已发布:
2018-09-28 | 18:58
评论:
3
好评:
0
我也是:
0

Norton Core Hacked??

I bought a Norton Core in Feb of this year. I have been quite pleased with it's overall operation and performance. My experience includes building, running,and owning an ISP back in the late 90's until cable took over and been with computers and ...
Forum Thread
作者:
已发布:
2018-09-20 | 11:34
评论:
8
好评:
0
我也是:
0

How to Change Email Notifications?

I have 2 problems with email notifications: 1. I've changed my email, but still get notifications to my former email.  Is something broken with Norton Family, or is there another step? 2. How can I change what notifications I get? I get continuous fa ...
Forum Thread
已发布:
2018-09-02 | 14:20
评论:
2
好评:
0
我也是:
0

Repeated "Location Services turned off" notifications from Android 9 on Pixel

I recently updated my daughter's Pixel phone to Android 9, and ever since that time Norton Family has been issuing e-mail notifications every few minutes  that Location Services have been turned off when they haven't.  I confirmed that battery o ...
Forum Thread
作者:
已发布:
2018-08-16 | 07:11
评论:
11
好评:
0
我也是:
1

Possible fix for the Frequent Service Tamper E-mails Issue

Dear customers,     A few of you have observed Accessibility service tamper e-mails being sent continuously from your child's Android phone. We have released a fix in the latest Beta version (4.8.0.16) to Play Store. We request those of you who are o ...
Forum Thread
作者:
TV Padmanabhan Employee
已发布:
2018-07-02 | 03:36
评论:
6
好评:
1
我也是:
1

Can still reply to text messages on Android via shade during blocked hours??

so tonight i heard my daughter's phone dinging during blocked hours.  she has an Android.  i've had this program for over a month now, and apparently she is able to carry on text conversations via the reply button in the Android shade.  totally ...
Forum Thread
作者:
已发布:
2018-07-24 | 19:54
评论:
3
好评:
0
我也是:
2

Child Turned Off Permissions on Android

I keep getting a notification at night that says the following: “Your child has turned off permissions for Norton Family to monitor their Android device. Turn on permissions to continue monitoring that device.” When I check the permissions, everything loo ...
Forum Thread
作者:
已发布:
2018-07-23 | 11:54
评论:
1
好评:
1
我也是:
0

Core Android app 1.59.1

Hello everyone. Are any other Core owners running the just released Core app version 1.59.1 on Android having an issue where, when opening the app the error "Unfortunately, Norton Core has stopped"? Opening the app initially the first splash scr ...
Forum Thread
作者:
已发布:
2018-07-06 | 04:37
评论:
3
好评:
0
我也是:
0

Accessibility for Norton Family Has Been Turned Off

I've seen other posts about this, but no clear fix. I started getting the following email notification multiple times a day recently with no known change to the child's phone. I go it to turn it back on, but it's already on. So, it's n ...
Forum Thread
作者:
已发布:
2018-06-23 | 11:38
评论:
20
好评:
1
我也是:
19

Norton Family USELESS in case of VIBER and WHATSAPP- notification bar

Even if the smart phone is blocked completely and specifically the apps VIBER or WhatsApp the user still can communicate through the notification bar by simply pulling it down using the REPLY option. It seems that any app using the notification bar cannot ...
Forum Thread
作者:
已发布:
2018-05-11 | 00:14
评论:
2
好评:
1
我也是:
1
已解决

Notifications about device named "Uninstalled" cannot be deleted

Hi, I just downloaded and upgraded NF to the latest version on my son's Windows 10 laptop. As part of the upgrade process, the previous version uninstalled itself and I had to reboot to finish the upgrade. Now on the NF web portal, I see several noti ...
Forum Thread
作者:
已发布:
2017-12-16 | 08:04
评论:
2
好评:
0
我也是:
0

Parental Control Blocked Website Notification Fixed

I have recently put the Core back into service with the latest firmware and software updates, to test out the fixes and uptime corrections. https://community.norton.com/en/comment/7604771#comment-7604771 I did see that an issue brought up in one of my pre ...
Forum Thread
作者:
已发布:
2018-04-09 | 10:59
评论:
1
好评:
0
我也是:
0

Family Spontaneously Accessibility turned off in child’s device- Getting No Data

Hello, I recently installed Norton Family on my son's Android 7.0 BLU R2 LTE and so far, it has simply not worked.- I followed installation guides, added my son's profile, installed the app on his phone, got the "Installed Successfully" ...
Forum Thread
作者:
已发布:
2018-03-28 | 09:15
评论:
3
好评:
0
我也是:
0

Unable to scroll on Alerts Notification section

Getting very tired of not being able to scroll on the Norton core app, on the screen that shows details of alerts. 90% of the time, the important stuff is at the bottom of the alerts page. There is no scroll, and the page will not scroll. Being hoping for ...
Forum Thread
作者:
已发布:
2017-12-18 | 16:31
评论:
7
好评:
0
我也是:
0
已解决

Reddit nsfw

Reddit is listed as a safe site and all subreddits are available for viewing. Norton only shows "reddit.com" as the page viewed so there is no way of knowing if pornography was viewed on reddit. I need a solution. ...
Forum Thread
作者:
已发布:
2017-09-05 | 06:45
评论:
2
好评:
0
我也是:
0

Edge support

Hi Norton, I like Norton Family and the protection it offers, but I am not happy with the gaping huge security hole you have in that you do not monitor or include Microsoft Edge because "it does not support extensions yet". Well that is clearly ...
Forum Thread
作者:
已发布:
2018-01-26 | 15:14
评论:
6
好评:
0
我也是:
0