bjm_
So, the "Expiring" subscription was purchased in UK?
So, the "Active" subscription was purchased in Hong Kong?
@MNewtz
purchased Norton from Norton eStore - Norton direct official sales?
purchased Norton from retailer?
fwiw~ Chat session: just now.
Chat support agent: "If you purchase Norton from a retailer then the key will be geo locked".
Chat support agent: "Direct official Norton sales are not Geo locked".
last time I asked: as per Norton Official Support:
You can access the cloud storage backup files within 30 days after expiration of the plan.
Norton 360 Backup > Restore Files will work within 30 days after expiration of the plan.
So, the "Expiring" subscription was purchased in UK?
So, the "Active" subscription was purchased in Hong Kong?
Does UK subscription work in Hong Kong? country to country I'm thinking geo-lock. UK to HK...maybe not.
Your Norton account remains the same.
Since, the "Active" subscription is counting down.
Maybe, try entering "Active" subscription product key on each device.
You can request Norton support add remaining days from expiring to active.
Maybe, Contact Norton Official Support just to be sure best way to proceed.
I'm thinking enter "Active" subscription product key on each device.