Norton sent me an email that said I would receive a $25 Amazon gift card upon "successful renewal." When I didn't receive it after successfully renewing in early January, I contacted support who told me I had to wait 60 days. There was no such condition in the email or in any fine print. They refused to send the gift card until 60 days which will be in early March. I am not happy about this and will be even less happy if I have problems collecting the gift card as indicated in this thread. Please investigate and make things right. This has been a colossal marketing disaster.
Thanks, because the fulfillment vendor that you chose is not responding at all and those manning your Twitter feed are just referring us back to ifeelgoods support. We’re in a loop error.
Hi everyone,
Sorry for the inconvenience caused. I will check with concern team and get back with details on this issue. Thanks
I had the same issue. Norton essentially brushed me off.
I have tried repeatedly to activate my Amazon Gift cards, but every time I return to the process I get a message that "An error occurred." I have sent messages to ifeelgood several times, but there has been no response.
If Norton is going to entice customers to purchase its products by offering a reward card, then it should make sure the process works properly.
Ignoring customer inquiries is NOT the way to gain customer loyalty or future business.
Thanks Cindy - I agree it was ridiculous to send these out this early with the text that the card must be ‘claimed within 30 days’ when it actually can’t be claimed until 60 days after the anniversary date. Very confusing! I tweeted to @NortonSupport and they didn’t seem to have any idea what was going on either.
According to that schedule, since I was billed on 1/27 I won’t be eligible until 3/28! Why even bother sending it out now? I’m going to have to put the date in my calendar to remind myself.
It would nice to have an official comment on this from a Norton rep here; 60 days from renewal billing or 30 days from the email? Which is correct?
My email states :"Your Gift Card must be claimed within 30 days of receiving this email to successfully redeem."
They tell you 60 days. How can we trust them?
I've been a customer of both Life Lock and Norton for years, and obviously this is not good customer service.
Thank you Cindy for the feedback.
I just chatted with customer service. He says it has to be 60 days since you renewed and then the link should work? I don't know why they sent the link then so early. I have like 17 more days to go.
I have the same problem. I emailed customer service from the ifeelgood site, but have not heard back.
I have the same problem.