3 Devices Protected, 4 Installed - Can't identify the other device

Morning all,

Not the 1st person to post this, but can’t see old posts.

This morning I tried to add Norton to my phone. It said I had all 5 devices in use. I could only see 3. I removed an old laptop, and added my phone.

Now it says I have 3 in use, but it installed on 4.

I’m confused. What are the 4th/5th devices and why can’t I see them on my account?

I have experienced these same issues several times myself.

Try doing a restart on Windows and also your phone.

This will sync each device to your Norton account and clear up much of the confusion caused by Norton software.

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De er ved at kikke på fejlen så ta det roligt det er ved at blive fixet sagde norton da jeg spurte dem forvent hotfix asp men det er jo svært at sige dag men det er jo super de ved fejlen er der så den kan fixes mere kan man jo ikke gøre

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On your Windows devices, go into 360 Settings > General tab and scroll down and ensure that Remote Management is turned on.

Also, if you are looking at your Devices page in your Norton Account, that is notorious for being incorrect/outdated. If you click on My Account at the top right of the page then click on My Subscriptions. Find your current subscription and click on Manage Devices. That list will always be correct.

Det eneste tidspunkt den ikke er rigtig er hvis i glemmmer at fjerne den fra my nortons siden