I bought a new computer. I was running Norton internet security on it so I transferd it to the new computer and devcommissioned the old one. The Trial copy apparently automatically started up as did an old copy of the antivirus. The
Norton internet security doesn't expire until May 2012 but both the antivirus and trial internet security want me to rewew. What do I do?
Apart from what delphiniium says....
When you say << I was running Norton internet security on it so I transferd it to the new computer and devcommissioned the old one. >> how did you "decommission" the old one?
If your MyNotonAccount does not reflect that you stopped using one activation you can get this fixed easily via the Norton OnLIne CHAT Support, as below:
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.
Feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Please let us know how you get on ....
I bought a new computer. I was running Norton internet security on it so I transferd it to the new computer and devcommissioned the old one. The Trial copy apparently automatically started up as did an old copy of the antivirus. The
Norton internet security doesn't expire until May 2012 but both the antivirus and trial internet security want me to rewew. What do I do?