3038, 104 NOT SOLVED!! Ungoing problem that Norton has not fixed.

I had posted earlier about this.  After a reboot, I thought the problem was solved.  Then the thread was denoted "solved."  And, everyone was happy.

 

Since that post, the problem reappeared.  When the problem appears, I cannot perform a scan.  That means my subscription is useless.   Several weeks ago after my first posting regarding this, the problem continued to reappear intermittantly.  Finally, I had a live Norton rep walk me through an uninstall and reinstall of Norton. 

 

That worked for a while.  Now it is back.   Over the years I have had problems, viruses, etc.  They were addressed and fixed.  They were identified, isolated, and identified.    Most of the time, when I have had problems, I could "google" it, find the problem fix, apply the fix myself and its done.  Sometimes, I would go to a independent site and with advice, fix it.  Or run a fix tool by some other brand.

 

This problem seems to NOT be addressed as fully.  I still have not read anything that absolutedly identifies WHAT the problem is.  Where is the source or the root of the problem and have not read of a fix..........unless..........

 

It is the Administrator/standard account user selection.    I am only person that uses this computer.  I am the admininstrator.  It seems to me that Norton has a technical issue if I have to change my user account to standard for the product to work.

 

But, my point here is that I have done a reinstall with Norton assistance and the problem is back.  

 

Tony, if you are reading this.  Why is there not a very detailed technical writing somewhere describing EXACTLY what is causing this issue.  Or, if there is.......where is it.      It seems like it must be some conflict with windows 8.  I have one of those hybrids with windows 8 and an available windows 7 desktop.  I use the old familiar windows 7 desktop. 

 

This issue has persisted for months and I am not aware of a detailed identification of the fix or a real solution.  If I have missed it, please let me know.

 

Thanks.