I am a non-technical person and need assistance with an issue that has just started a couple of days ago. Sonar Advanced Protection fails to load
and stays in the red. The fix Norton offers does not work.
I have read a lot of postings on this website to try to get a better understanding of possible steps for resolution. I have done the following but I am really am at a loss and getting overwhelmed.
I was hoping that some kind “experienced” Norton expert can review these logs and let me know if I have any issues.
Computer has XP Home Edition version 2002, SP3
Norton IS version 16.5.0.135
I have AOL for internet access and use Internet Explorer for some web browsing.
There may be some other virus protection programs still on my computer but I was only using Norton.
I just installed Malwarebytes and HijackThis to try to solve this issue. I knew nothing about these programs before reading this forum.
I have noticed since this issue began that a full Norton scan is taking less that 10 minutes when it is usually takes over 1 hour. The full scan finds
nothing by a minor tracking cookie.
I have logs below for Norton, Malwarbytes and from HijackThis. Where my name was I changed the letters to small x’s. None of the scans
were done in “safe mode” (another new term for me.
Here is the log from the Norton full system scan:
Scan Stats:
Scan Time: 517 seconds
Scan Options:
Scan Targets: C:\, D:\
Counts:
Total items scanned: 17,019
- Files & Directories: 12,770
- Registry Entries: 395
- Processes & Start-up Items: 3,612
- Network & Browser Items: 237
- Other: 5
- Trusted Files: 0
- Skipped Files: 0
Total security risks detected: 1
Total items resolved: 1
Total items that require attention: 0
Resolved Threats:
Tracking Cookie
Type: Anomaly
Risk: Low (Low Stealth, Low Removal, Low Performance, Low Privacy)
Categories: Cookie
Status: Fully Resolved
-----------
12 Tracking Cookies
Cookie:xxxx xxxxx@kaspersky.122.2o7.net/ - Deleted
Cookie:xxxx xxxxx@adserver.adtechus.com/ - Deleted
Cookie:xxxx xxxxx@ar.atwola.com/html - Deleted
Cookie:xxxx xxxxx@advertising.com/ - Deleted
Cookie:xxxx xxxxx@doubleclick.net/ - Deleted
Cookie:xxxx xxxxx@revsci.net/ - Deleted
Cookie:xxxx xxxxx@2o7.net/ - Deleted
Cookie:xxxx xxxxx@apmebf.com/ - Deleted
Cookie:xxxx xxxxx@mediaplex.com/ - Deleted
Cookie:xxxx xxxxx@atwola.com/ - Deleted
Cookie:xxxx xxxxx@ar.atwola.com/adlytics - Deleted
- Deleted
Unresolved Threats:
No unresolved risks
I ran Malwarebytes , log below. I read in the forum about why the Security Center items are probably showing up and I did probably inactivate the two items per Norton’s suggestion when I loaded my NIS 2009 version.
Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3
26/08/2009 10:29:55 PM
mbam-log-2009-08-26 (22-29-55).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 173228
Time elapsed: 1 hour(s), 16 minute(s), 20 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Program Files\Pinnacle\Studio 7\Register\RegTool.exe (Rogue.RegTool) -> Quarantined and deleted successfully.
After the items were quarantined I ran Malwarebytes again and nothing was detected:
I have run the following from Highjackthis (some helping posters had asked for this for previous issues. I have added as attachment as document was too long for this message.
I have scanned, rebooted, updated, scanned, rebooted many times but still get the 3039,1 message shortly after booting up my system. Any
assistance would be appreciated. I will only be able to review the responses after 6:00 p.m. and and thank you for a very helpful forum.