Well done on three counts:-
1. For solving your own problem.
2. For the LU information
3. For switching to interactive via the Symantec Liveupdate settings.
You can now officially help out with some of the other problems our users are experiencing. Please see the WANTED notice in this forum.
Interesting – my XP-SP3 has it in the Windows folder – I just checked. Also a copy in C:\Windows\Servicepackfiles
yes C:\windows is where it should be. My other 3 are in
c:\windows\servicepackfiles\i386
c:\windows\system32\dllcache
c:\windows\$Nt servicePackUnistall$
And one needs to use Advanced Search, if you are using the Windows search engine, and set it to read unindexed files – especially if you turn off indexing <g>
I completely reinstalled the thing about a few days ago and it was showing no errors for a bit. But today it gave the SAME error as before. Meaning... the problem was postponed, not solved.
As the tech said, I emailed my log and a summary of what I did to solve it.
This is getting to be the most annoying problem I've ever had.
Not clear, did you reply to Hunter message 17?
I’m sorry . . . yes, I replied to #17, Hunter’s message.
Thank you, jrothra. We’ve received the log file and will get back to you shortly.
RE: Tony (msg. 28):
Since that log is from after a reinstall, would it help if I went through all the steps again so that the log has more info? Or does it have what you need?
John
Hi John,
That depends; did the error occur after a the reinstall also? If so, it will be fine. If not, please get the error to occur again, then send the log file. Thanks!
Tony,
The error occured after the reinstall, too. I think what happened was the reinstall included certain info. So, it showed no error until it tried running LiveUpdate for the first time after the install, hence, the same problem coming up again?
John
That should be fine, then. Our team is reviewing the log. Thanks!
Tony,
Any updates so far?
John
It’s been almost two weeks since I heard anything… any news regarding the logs? This is very frustrating.
I apologize for the delay; our team is reviewing them. I’ll get an update for you soon. Thanks!
I found out something today that may be related. Some files on my laptop are corrupted, including in the WinRE (Windows Recovery Environment) and also my Admin account is corrupt. I'm going to have to return it to the factory setup... basically, wipe the system.
I'm not sure if this would cause these problems. I'm also not sure which came first: the Norton problems or the Windows problems. I'm sure Norton would say Windows errors came first, Microsoft would say Norton's system caused the problems.
I should have got a Mac, right?
That's never fun to have corruption on your system, I'm sorry for your troubles. Please let us know if the LiveUpdate issues persist with this fresh install. Thanks!
Fresh install? I'm extremely reluctant to put Norton 360 2.0 back on my laptop. Ever since they came out with it, I've had to reinstall that thing about 5-6 times, had to have the hard drive replaced, and now had to reformat the new hard drive. I had no problems with the computer before version 2.0 of 360. No corruption, no errors, no failures, no problems.
Combining that with the persistent, unresolvable zombie problem on my desktop, I'm becoming very dissatisfied with Norton (which I've enjoyed for years). The zombie problem is not a problem whenever I turn off 360 (meaning, 360 is the cause). My having to reformat my hard drive on my one-year-old Vista laptop has pushed me to the edge!
Hi jrothra,
I apologize for the problems that you've had with the Norton 360 product. The "zombie" behavior is particularly troubling, and hard drive corruption is not something we've seen before with this product.
We'd need to get a full set of debug logs to really look into these issues - the original log set shows the LiveUpdate failure but doesn't show us the root cause.
If you're willing and able to install the product again to collect the logs, that would be really help us to find the cause of these problems. Contact me via PM if you have the time and inclination to do so and we'll work with you to reproduce the problem and get the full debug log set.
If you'd prefer not to install the product again, that's totally understandable, given your past experience.
Whatever you decide, I thank for your feedback and assistance.
Best regards,
J. Green
Senior Product Support Engineer
Based on my reading of similar issues on this forum and my own experience. I would like to suggest something please.
1. It would be useful to know exactly what version you are currently on. FGo to about Norton 360 and give us the four digits of the version no.
2. Advise whether you have any other Norton/Symantec products like Winfax installed.
3. Go to settings, go to quick controls and advise if you see SymProtect Tamper Protection. If you do, temporarily turn this off and retry luall, and advise outcome.