I've recently had my computer upgraded to Windows 7 64 and have Norton 360 v5.1.0.29 installed. I've re-loaded much of my software but 360 won't now let me download a couple of .exe files for programs that I used to have installed and that never caused any problems. I get the "threat found" followed by "**exe Removed" message when it has finished downloading. It is classed as medium risk with 50 other Norton users having used the software. I'm not very computer literate and I thought I had disabled the firewall but it still wouldn't let it through. I've seen instructions on other websites that suggest going to the Task & Settings tab to disable the firewall in order to permit the download - however, the version I have has separate Task and Settings tabs with seemingly different sub-headings so I am unable to follow the instructions. Can anyone suggest how I can allow these files through and to allow them to load the program?
Iwould be hesitant about circumventing your security software to downoad a program it classifies as a risk. This is how people end up with rootkits on their machines, wondering how "their security software" could have possibly let such a thing happen!
Remember, you don't, technically, know that these files never caused problems anymore; you just know that you didn't see any problems that you attributed to them. They could have been turning your computer into a zombie to bombard somebody with a denial-of-service attack while you were sleeping, or letting a cybercriminal in to browse through your personal files while you were at work. (You also don't technically know that these are truly the same files, and not versions that have been infected with some malware since the last time you used them.
Good advice about having Symantec look at them to see what the story really is, before you hand over the keys to the kingdom again....