I've had 360 (now 6.2.1.5) plus Superantispyware on my machine for the past year, but starting about a month ago, I've been having intermittent problems.
So seemingly about once every 1-2 weeks, I'll boot my machine, and when Windows 7 desktop comes up, I get a msg saying superantispyware.exe failed, corrupt c: disk, use chkdsk. Then Norton 360 gets turned off, and displays "At Risk". Clicking "Fix it" on 360 does nothing. In case this is relevant, if I open Firefox, all hyperlinks in web searches are non-functional.
To resolve, I used the Norton remove and reinstall tool, and after using it, everything works fine. Norton 360 re-installs and scans, Superantispyware runs and scans, and everything else on my machine appears to run fine. But the same issue has reappeared a several times, at 1-2 week intervals over the past month or so.
I've done scans in regular and safe mode, does not detect anything in 360 or Superantispyware.
Is my machine infected or is there a software issue, and what steps should I follow next?
Are you running the fre version of SAS or the SAS Pro?
SAS Pro has realtime scanning and cancasue conflicts with Nortons. It sounds like SAS may be doing a periodic scan or something that Norton does not like (or Norton is doing something that SAS is stopping it from doing).
If you're are running SAS Pro, I'd suggest your disable the Realtime protection and see if it occurs again. This is a screenshot of SAS Free, but the control is located in the same spot on SAS Pro.
I remember that I read or heard something somewhere that running multiple real-time AV and/or firewall tools can cause conflicts, so as yank mentioned thats probably the issue.
I was also thinking that Norton 360 already has anti-spyware features so I was wondering if there is a need for SAS as well.
I remember that I read or heard something somewhere that running multiple real-time AV and/or firewall tools can cause conflicts, so as yank mentioned thats probably the issue.
I was also thinking that Norton 360 already has anti-spyware features so I was wondering if there is a need for SAS as well.
Hi collie21,
You are correct that the basic rule of thumb is to not run more than one security program (or firewall) in real-time, as they can cause conflicts.
You asked about SAS. It does the following:
Detect and Remove Spyware, Adware and Remove Malware, Trojans, Dialers, Worms, KeyLoggers, HiJackers, Parasites, Rootkits, Rogue Security Products and many other types of threats.
It also (as does Malwarebytes-AntiMalware seeks and can remove PUPs:
A PUP (potentially unwanted program) is a program that may be unwanted, despite the possibility that users consented to download it. PUPs include spyware, adware, and dialers, and are often downloaded in conjunction with a program that the user wants.
Norton 360 does not seek to remove PUPS, as they are actually downloaded by the customer and the customer may not want it detected and removed.
Bear in mind I am talking about the Free vesion of SAS and MBAM - neither of which operate in real-time. Their "PRO" versions do have the real-time feature. I have both installed on my system to be used as "on-demand scanners". I run both about once a week or if I suspect something may be on my system that Norton is not detecting.
So is there a need for SAS? I guess it is up to the individual, but there is no one program that can do it all - so I feel better doing all I can towards remaining safe!
I think my sort of 'loyalty' to Norton 360 and just about no other competing products from other vendors, and the way that I have learned about computers at college, along with my previous experience may have had some influence on my earlier post in this thread.
I'll be taking your comment into account and may use the comment in my future activity on this forum, and to improve my posts.
Please feel free to provide me with feedback regarding my posts anytime, either by leaving a reply in the thread, or PM'ing me directly.
