360 network scan never completes

Smart scan - viruses and malware scan completes, then it goes to network scan, but the network scan never finishes.
Issue abstract:
Detailed description:

Product & version number: Norton 360

OS details: Windows 11

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

1 Like

There is no error message or anything because it just has a never ending network scan and never finishes and goes to the advanced scan therefore we cant have a smart scan report in order to resolve any other issues we might be facing.

1 Like

@tkaay @Bob.tx.01 What is your product version of Norton installed? Smart scan completes my side as shown below. Windows 10 Pro current version and build, Norton Security Ultra current version.

smart scan completes

SA

It stays on this screen for hours without ever moving on to the next stage.

Norton 360 with LifeLock Advantage
Windows 11 Pro

Screenshot 2024-10-11 161529|973x765

tkaay are you on N360 version 22.xx or 24.xx ? Here is a screenshot showing how to check your version in 24.xx:

how to check version on 24xx

SA

png_21044

looks like v22 Smart Scan

Hello @tkaay
Please post progress

My device is doing the exact same thing. I’ve not been able to complete a scan for more than a week because it’s doing this. Sticking on the network scan, not moving, going for HOURS.

what DIY have you tried?
what does Norton support say?