Smart scan - viruses and malware scan completes, then it goes to network scan, but the network scan never finishes.
Issue abstract:
Detailed description:
Product & version number: Norton 360
OS details: Windows 11
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
There is no error message or anything because it just has a never ending network scan and never finishes and goes to the advanced scan therefore we cant have a smart scan report in order to resolve any other issues we might be facing.
@tkaay@Bob.tx.01 What is your product version of Norton installed? Smart scan completes my side as shown below. Windows 10 Pro current version and build, Norton Security Ultra current version.
My device is doing the exact same thing. I’ve not been able to complete a scan for more than a week because it’s doing this. Sticking on the network scan, not moving, going for HOURS.