My old computer crashed and I reinstalled Norton 360 on a different computer. My online storage is full. I am trying to download all of the files at one but It is only showing me one file at a time on the Norton website. But he Norton app on my computer is not showing the files at all. How can I download all of the online back up files at one.
Thanks
Have you set up the backup feature, which includes signing into your Norton Account?
There is another way to get the files from your online storage using Windows Explorer.
Using a Windows admin account open Windows Explorer and click on This PC in the left pane. Then double click on Norton Backup Drive in the right pane.
Then double click on the backup set you want to remove files from.
Be patient as it will take some time for Explorer to populate your files from the cloud storage. Then you can search for the files/folders you wish to remove. Right click on those and click on Delete.
It didn't work. There are no files in the restore source. It is not showing me the option to download from the cloud. It reads no backup sets found.
If you have already set up the 360 backup feature on the new computer, check my instructions in this post. https://community.norton.com/en/comment/8523879#comment-8523879