I am running Norton 360 Version: 3.8.0.41 on a pc with Windows XP Pro. Both are up to date. After running a backup with 360, the report says it was successful and complete. However Norton keeps reporting that a backup has not been completed recently. This has only started recently. In the past, I have not had this problem.
Any ideas?
Thanks
I current have it set to manual backup, and only one back up set defined
Am I the only one experiencing this problem? I will update to 4.0 when I get to a high speed connection and try to backup again, but this seems like something that should be happening to others.
In meantime, please try the solution from the following Symantec Article:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090702152705EN
The software update to 4.0 seems to have solved the problem
I thought this problem was solved, bit it appears not to be.
MS XP Pro O/S, Norton 360 Version: 4.0.0.127, with recent live update. I am backing up to a 1 TB external drive, connected to the PC via USB hub.
I had no issues running a back-up until about a month or so ago. I have one back-up set, which I run regularly. Norton report a successful back up, but it will still report "Your backup has not completed recently...", even right after a back-up. It also has the orange/red warning on the tray icon.
Any suggestions?
Additional info.
I have tried running the backup from the "Fix Now" button, and from the Backup tab with the same results. The backup is set to manual backup.
This is getting very frustating. I contacted Norton support via on-line chat about this, and it was suggested that I had a virus, and "Windows XP Pro is a virus infection program" I'm not sure if he mis-read the info submitted about the O/S being XP Pro or what. Although this computer has been protected by Norton from the beginning, I am willing to try anything at this point. I inform supprt that I have a dial-up connection, so things might happen slow. Support took remote control of the computer, and starts to download the Norton virus help for machines without a Norton product installed. I am having a problem with NORTON 360. I downloaded the correct file, ran it, then did a complete scan of all drives, including the external back-up drive. All Clean. I then deleted the existing back-up on the external hard drive. I then ran the back up via the "fix now" button. Successful back-up, but the "AT RISK, no recent back up" is still there. I click "Fix Now" again, ONE additional file is backed up. Still at risk, no recent back-up.
Sorry for the rant, but I am a little upset with support right now.
Thanks
At the suggestion of a different Norton support tech, I un-installed, rebooted, then reinstalled the V4. Yes, the back-up was green, all good to go. I waited a week or so, until I got the orange warning that a back-up had not been completed recently. I clicked the "Fix Now", the back-up began, finished successfully, the overlays are green, and I still have the warning that a back-up has not been completed recently.
In addition to complete frustration that tech support seems to be guessing at solutions, I have to wonder if there are other issues with the operation of 360.
Hi,
Can you please gather some logs from machine for us to take a look? The steps are:
1. Download and run the SymNRA Norton log tool.
2. In symNRA tool, in advanced options, select "Turn on debug logging", "Do not upload" (the tool may reboot your computer)
3. Run "fix now" from N360 UI to fix the backup
4. Once fix is done, click finish in the tool. The logs can be found in the following folders.
XP - Docs and Settings\All Users\Application data\Symantec\ErrLogs\Uploaded.
Vista/7 - ProgramData\Symantec\ErrLogs\Uploaded.
5. Once you have the logs, PM me and I will send you the instructions to upload them.
Also, can you also answer the following:
- How many backup sets you have?
- If you have more than one, does the fix runs them all?
- If you go to N360 main ui -> Backup pillar -> View details. What is the status of backup item?
- If you go to N360 Tray icon -> Right click -> View recent history -> Select backup from drop down list -> View details of last backup. Do you see any file reported as not backedup due to some error?
Thanks,
Anubhav
Will do as requested.
Also last weekend I again contacted support via live chat. Used the Norton Removal tool and did some registry editing. Then reinstalled and updated. Everything is working right know, but the back-up usually takes a week for the "out of date" so I am wating a few days yet to see what happens. When it says the backup is out of date, I will run it and see what response I get.
To answer the questions:
- How many backup sets you have? ONE
- If you have more than one, does the fix runs them all?
- If you go to N360 main ui -> Backup pillar -> View details. What is the status of backup item? Currently says never been run. This is true. They have not been run since the reinstall last week.
- If you go to N360 Tray icon -> Right click -> View recent history -> Select backup from drop down list -> View details of last backup. Do you see any file reported as not backedup due to some error? No items to view for this category
It has been a week, and Norton 360 said the backup was getting out of date. I set up the backup and clicked "Fix Now". I am happy to say that I got the green light after the backup was complete. I am assuming the registry editing that the last tech did fixed my problem.
Thanks
Jeremy
Hi,
I'm facing the same problem
First noticed it shortly after installing Norton 360 V4.0
At that point I thought it was some backup from the past that caused the trouble.
So I deinstalled Norton and I also ran the Norton removal tool
Then I reinstalled Norton V4 and everything worked fine for about a month
But now I'm having the same problem, all backups have run very recently yet Norton say they haven't been run recently
What registry editing did you or what else can I do to solve this ?
Thank you
The Norton tech (Vineela Devalla) did the registry work and although I watched, I don't recall what was removed. I would suggest reading post #11, and then contacting the norton rep. I am guessing that there are some things in the registry that the removal tool leaves behind.
Good Luck
Redstick,
Thank you for your reply
Unfortunately, running SymNRA and chatting with support hasn't solved my prob.
Frankly, the support people tried a lot of things but they can't fix it.
on the other hand, I read in another thread that Patch 4.1 exists and that the problem of the message "backup not completed recently" is one of the fixed issues.
The support people don't know (yet) that this patch exists.
Does anyone know how to get a hold of this patch so I can test this ?
thank you
Ronuy
I am running Norton 360 Version: 3.8.0.41 on a pc with Windows XP Pro. Both are up to date. After running a backup with 360, the report says it was successful and complete. However Norton keeps reporting that a backup has not been completed recently. This has only started recently. In the past, I have not had this problem.
Any ideas?
Thanks
I don't think all tech support are the same. It took me 3 times before they could get if figured out. The first person wasn't even close and seemed like he was just trying to get rid of me. The second was almost there, but missed some registries, I think.
I haven't checked for updates lately. In the past, you could download the patches from the Norton Download center, and manually install.
Hi again
Just wanted to let you know that my problem is solved too.
It wasn't necesarry to reinstall Norton.
I was advised by a Symantec support person to delete my default backup set and create a new one, backing up tot a local harddisk
And so I did and the icon turned green :)
We'll see what happens in a few weeks but on the other hand I read something about a patch coming up so by then this might totally be solved.
Kind regards
R