"5013,3" error message appears on Norton Security Suite

I just installed the Norton Security Suite on my laptop with a Windows 7 operating system and get an error which reads, "5013,3" appears on Norton Security Suite or Norton Business Suite".  The automated solution directs me to "enable the Base Filtering Engine Service", which entails running "services.msc" and setting the base filtering engine to "automatic".  However, when I run services.msc, there is no Base Filtering Engine listed in the services window.  I'm not terribly tech savvy, nor am I a neophyte.  I have not seen this problem listed in the forum.  Does anyone have any guidance?  I would be much appreciated.