A big request to the developers

Hello everyone, I previously wrote about how I was hacked for 7 months. I have a big request to improve such things in Norton as. checking and blocking events in photos both in the gallery and in the iMessage application. And all this is for the iPhone… Also tell me, on the site, the information is updated once a month about protecting the device, I mean data. Otherwise, I have one and the same number, but in the application on the phone, it is completely different. Where can I contact technical support via chat and do they have the ability to go to my phone through the antivirus and make diagnostics??

First, there is no anti virus feature in Norton 360 iOS. This is not needed because of the security features built into the iOS. See this How to Geek article

You ask about contacting Norton Support. You can contact them at www.norton.com/chat . Below the offered suggested topics, click on My Topic is not listed above. Then when the chat bot allows you to enter information, type Agent Please to get connected to a real person. Then you can ask them to remotely access your device to check for issues.

if it doesn’t have an antivirus program. why then in the specifications do they write that Norton fights spyware? why is it needed without an antivirus?

Not being an employee, I can only guess at why that is noted in the product description. I don’t think the Spyware mentioned there is the type you feel is on your device. It refers more to software the tracks your browsing habits for advertising revenue.

Why is it needed?

The Safe Web feature would help protect you from visiting sites known to try to infect/compromise systems, or try to phish the user for their personal information. The Device Security section also notifies you of OS updates not yet installed so you can update to protect from any security issues resolved by the update.

The SMS filtering can help identify possible spam or phishing texts sent to your device.

And the VPN feature adds protection when you are using unsecured wifi connections.

You can still take advantage of the Norton Support to have them remote into your device to check for what you feel has been installed on your device.