Yesterday 3 August 2015 I had a problem running 360. Went on Norton Help Chat Line, spoke to Lorna. After a discussion of problem, transferred to 'George' who said he worked for a company that handled Norton Problems. With my permission he took charge of my computer and circled many files, on many paghs with red lines. Then George said that there were many problems with my computer and he would repair them for $399, giving three year's cover. He then tried dropping the price, eventually to $100 for repair for 1 year. I could not get past this to request a normal Norton free fix. Took the computer off line to break the connection. Did not agree any paid help. Presume tis is a scam and should be circulated.