A T & T Microcell Tower

I recently got an A T & T 3G MicroCell Tower so our cell phones would work at home. We live in the country. It worked for a few days and that was it. I just saw a scan that was preformed by Norton that looks like it was or is being blocked by Norton. I talked to the live agent and he told me to download Norton Smart Lite and the Mobile something else. I tried both and it says I have no devices. These are more for my phone which I really wasn't looking for Norton for my phone. This just has a firewall it looks like so that the MicroCell cannot work. Can any one help me and tell me if its safe to turn the firewall off on this or what I need to do. Thanks so much.   

I recently got an A T & T 3G MicroCell Tower so our cell phones would work at home. We live in the country. It worked for a few days and that was it. I just saw a scan that was preformed by Norton that looks like it was or is being blocked by Norton. I talked to the live agent and he told me to download Norton Smart Lite and the Mobile something else. I tried both and it says I have no devices. These are more for my phone which I really wasn't looking for Norton for my phone. This just has a firewall it looks like so that the MicroCell cannot work. Can any one help me and tell me if its safe to turn the firewall off on this or what I need to do. Thanks so much.