A thought on a "New Identity Safe Standalone"

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Just a random thought:

 

Since it appears that Identity Safe and it's Options are being slowly but surely removed from the NIS nd N 360 user interface and incorporated into the actual ID safe function, I feel it is time to totally remove ID safe from the NIS/N360 user Interface and make it a "Stand Alone" (from lack of a better name) that can be added to your system as it is currently done with NAV.

 

Unless things have changed, updates for Stand Alone are done thru the browser in use - not the UI - thus if the NTB were included as part of ID Safe, then the UI would not have to be updated when FF/Chrome changed frequently.

 

Users upset over the poor performance of ID Safe, would not be threatening to ditch Norton because ID Safe doesn't work.  The user could in fact have the protection of Norton and use a password manager of their choice, much as they choose which backup program to use at present.

 

The ultimate fix would be to provide the Local Vault as part of the UI, since there are very few problems with using it (especially what appears server related).  The ability exsists, as the Local Vault is the only choice in Norton Security Suite (the clone of N 360 provided to Comcast Users).  The "new Stand Alone" (since it wold be a separate program) could also be offered for those who desired to use it.  I woudl think the ability to install it alongside NIS/N360 would be in place as the Stand Alone would not be part of the UI.

 

Bottom line to me - instead of Norton spinning their wheels tyring to make the current version of ID Safe work, perhaps a clean start would be much better in the long run. 

 

 

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All they really need to do, is put it back the way it was. This new style Vault/NTB with all the splashy screens, etc just needs to go away. Keep it simple, quick, secure - we don’t need the gloss. It worked perfectly before the lastest update to NIS. Norton, put it back, or can you not see that folks are not too impressed with the functionality and prettiness of the new one?

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Interesting thoughts Yank and I do have some thoughts.  To make it easier, am copying your suggestion below and will comment within your suggestion:

 

Since it appears that Identity Safe and it's Options are being slowly but surely removed from the NIS nd N 360 user interface and incorporated into the actual ID safe function, I feel it is time to totally remove ID safe from the NIS/N360 user Interface and make it a "Stand Alone" (from lack of a better name) that can be added to your system as it is currently done with NAV

 

An excellent idea however, don't see how this would solve all of the compatibility issues with FF, Chrome, etc.  If the toolbar can't be fixed wihin NIS and 360, why would it be able to be fixed within a stand alone product?  FYI, I use two programs for my passwords, Identity Safe and RoboForm.  Have found that each of the password managers as well as Last Pass which I tried but, extremely unhappy with have problems with different websites.  Have found that the two I use actually complement each other as betwen the two, am able to save passwords to every site I go to.  Some sites simply won't save to one or the other manager.

 

Unless things have changed, updates for Stand Alone are done thru the browser in use - not the UI - thus if the NTB were included as part of ID Safe, then the UI would not have to be updated when FF/Chrome changed frequently.

 

Totally don't understand this.  Seems like the same issues would crop up with new versions of the browser. and Norton would still need to provide updates to eithr the browser or Stand Alone.  Norton is incapable of fixing the current problems so why would this stand alone fix the issues??

 

Users upset over the poor performance of ID Safe, would not be threatening to ditch Norton because ID Safe doesn't work.  The user could in fact have the protection of Norton and use a password manager of their choice, much as they choose which backup program to use at present.

 

Makes sense for users who are new or haven't had issues with the tool bar but, for those of us suffering through all these issues, the trust problem is still there and why would I trust 360 or NIS since Norton can't make the toolbar work properly.

 

The ultimate fix would be to provide the Local Vault as part of the UI, since there are very few problems with using it (especially what appears server related).  The ability exsists, as the Local Vault is the only choice in Norton Security Suite (the clone of N 360 provided to Comcast Users).  The "new Stand Alone" (since it wold be a separate program) could also be offered for those who desired to use it.  I woudl think the ability to install it alongside NIS/N360 would be in place as the Stand Alone would not be part of the UI.

 

Good to keep the local vault but, Norton has already stated that they won't allow the local vault in their updated products so highly doubt they would put it into a stand alone.

 

Bottom line to me - instead of Norton spinning their wheels tyring to make the current version of ID Safe work, perhaps a clean start would be much better in the long run.

 

The clean start is your best suggestion and should be used to fix the current problem as well as the stand alone that currently exists for non NIS or 360 purchasers.  Have no clue why Norton doesn't go back to the format that worked and worked well rather than this new "pretty" format that simply won't work.

 

Thanks for the opportunity to suggest improvements to your proposal.

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Excellent post Yank, I wonder how many formerly loyal customers they need to lose before they wake up.

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I agree to the idea, making Identity Safe a separate product makes the rest of the suit lighter for people who do not use ID safe, since they can avoid installing it (same as parental controls).

 

I want to add that it would also be helpful if the browser add-ons were more specialized. There is Toolbar, IDsafe and Vulnerability protection. If someone disables ID safe, Safe Web is disabled as well. It would be great if Safe Web was a seperate add-on, not part of ID safe. This would increase the stability of the program and would allow more customization and fiting to the user's needs. (I belong to the group of users who experience trouble with ID safe http://community.norton.com/t5/Norton-360/Internet-Explorer-11-crashing-due-to-Identity-Protection-add-on/m-p/1128026#M103584 ) 

 

 

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Hi Yank,

 

I will just say, be careful what you wish for  -  if the ID Safe was a separate program only, that could kill the local version for good.

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Krusty13 wrote:

Hi Yank,

 

I will just say, be careful what you wish for  -  if the ID Safe was a separate program only, that could kill the local version for good.

Krusty13,

You may be correct, but as of now - it is the only Vault that Norton supplies that does work correctly almost 100% of the time - that's why I included the following:

 

The ultimate fix would be to provide the Local Vault as part of the UI, since there are very few problems with using it (especially what appears server related).  The ability exsists, as the Local Vault is the only choice in Norton Security Suite (the clone of N 360 provided to Comcast Users).  The "new Stand Alone" (since it wold be a separate program) could also be offered for those who desired to use it.  I would think the ability to install it alongside NIS/N360 would be in place as the Stand Alone would not be part of the UI.

 

I have a feeling anything having to do with the Local Vault is falling on deaf ears anyway - so it is just a matter of time!

 

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The longer Symantec waits to take deliberative action on the non-workings of Norton Identity Safe / Norton Toolbar, the deeper its reputation and credibility sink.  Peter Norton, what are they doing to your good name?

Apparently Symantec has chosen to be nonresponsive to us, the user base and the technical press, rather than to 'fess-up to the failure, or rather than to apply some of its real talent pool to fixing Identity Safe!

If no one at Symantec is going to fix this Identity Safe that seems now to be tinkered-to-death and beautified-to-death, then Yank's (5/12/2014) suggestion to "yank" it cleanly out of N360 and NIS is appealing.  Then we N360 and NIS users will finally understand not to look to Symantec to deliver a functional password-manager app; we will find an alternative provider.

The next question, then, would be whether Symantec can pull themselves together enough to reinvent a stand-alone Norton Identity Safe that is worthy of a world-class leader.