A wish for Norton AntiSpam in multiple products

I have Norton 360 v3 from Comcast, and have an enhancement wish for the Norton AntiSpam component.  When Norton AntiSpam marks something as SPAM, it adds a "[Norton AntiSpam]" entry to the email's subject line.  When an item really isn't spam, I can click the "this is not spam" button, and it will be moved back to my InBox.  However the process of moving it back to the InBox does NOT remove the  "[Norton AntiSpam]" addition to the email subject line.

 

Is it possible to do either of these things:

a) When moving suspected Spam to the special Norton AntiSpam folder, do NOT add anything to the email subject line -- presence in the special folder is enough.

b) When moving items from the Norton AntiSpam folder (via "this is not Spam"), remove any email subject line additions made by Norton AntiSpam.

 

Thank you.

Thanks for the post.

Antispam in N360 v4 no longer adds the "[Norton AntiSpam]" tag to the email subject line.

Hi



1. When moving suspected Spam to the special Norton AntiSpam folder, do NOT add anything to the email subject line -- presence in the special folder is enough -cjnovak


 

This is always possible. Antispam doesn't add Norton Antispam tag to the Email Subject line while moving Emails from Inbox to NAS folder through 'This is Spam' option


2. But for the 2nd case : While moving Items from Norton Antispam folder to Inbox using 'This is not Spam' option, Email Subject line with NAS tag also gets moved. A Prompt appears to add this address to the Allowed List and Send the Email to Symantec for further analysis


Click 'OK' for both the prompts, so that in the future these Emails will land up in Allowed List without any NAS tag


Hope this info helps you


Thanks

Kavitha


Johnny, I'm glad to hear that 360v4's AntiSpam no longer modifies the email subject.  Any hope for a retrofit for 360v3?  My client is using 16 of 25 360v3 licenses included as part of their Comcast Business Class subscription service for High Speed internet (available to home users as well!).  They really don't want to have to pay extra just for one AntiSpam feature, as they have just dropped paying for CA Internet Security because the Comcast Norton 360v3 offered AntiSpam.

 

Or do you know if Comcast will be upgrading their subscriber offering from v3 to v4 any time soon?

Does v.4 antispam work with Thunderbird?

N360v4 Antispam doesn't support Client Integration with Thunderbird.

You can very well follow the alternative solution given by Yogesh in the below thread if your Email Client is configured with Standard POP3/SMTP (The incoming POP3 uses 110 and the outgoing SMTP uses 25)

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Thunderbird-2-0-0-23-amp-Norton-Anti-Spam-amp-NIS10/m-p/151780#M76057

 

Thanks

Kavitha

cjnovak -

 

Just to clarify things, Norton AntiSpam

 

Does Not add the tag to Manually classified emails that are originally in the Inbox and the user re-classifies as Spam by click the "This is Spam" button on the AS Toolbar.

 

Does add the tag to the email header on emails that are placed into the Spam receiving folder directly (whether this is the Norton AntiSpam folder or the Junk Mail folder) as they are first received.


Does Not remove the tag line from the email header on emails that are unclassified as Spam (clicking on the "This is not Spam" button on the AS Toolbar) as it moves the emails from the Spam folder to the Inbox folder.

 

I believe that Johnny was referring to the first statement only in his reply.  The other two statements are also true and have been for the 2009 / 2010 product lines.

>>dbrisendine, thanks for the clarification.  Yes, my problem is when Norton AntiSpam automatically classifies something as SPAM and adds to the subject line, and then does not remove from the subject line when I note an item as NOT really being Spam.


cjnovak wrote:

>>dbrisendine, thanks for the clarification.  Yes, my problem is when Norton AntiSpam automatically classifies something as SPAM and adds to the subject line, and then does not remove from the subject line when I note an item as NOT really being Spam.


 

I agree it would be nice if this happened but I suppose Norton wants to preseve the integrety that it was identified as spam.

 

In a sense I suppose it does not matter very much to me, or you, as the user of the machine although it would if forwarding the incoming email to someone. In this case it is easy to edit out [Norton AntSpam] in the forwarded copy as it appears in message editor it gets inserted into.

 

But maybe they will introduce this in a later revision.

Only slightly off topic, is this fixed in NIS as well?

 

Norton AntiSpam has been doing this for many years - I've reported it myself on several occasions and nothing was ever done about it. This is the main reason I turn off anti-spam in NIS, but, apparently, it turns itself back on periodically, so I wind up with a couple of dozen legitimate emails that have been screwed up this way with no way to fix them.

Comcast Business Services has just begun issuing the Norton Business Suite v4 (4.0.0.127) versus the v3.8.0.41 they've been downloading for the last 100 days.  According to the comment from johnny_lien above, if the Norton Business Suite 4.0.0.127 is based on Norton 360 v4, then its included version of Norton AntiSpam should no longer add "[Norton AntiSpam]" to suspected email subject lines.  I'll be reporting back, but it anyone else wants to comment, please do!

 

I'll also check and see if this new version will be available to Comcast's residential high speed internet clients.

Yes, 4.0.0.127 should no longer add "[Norton AntiSpam]" to suspected email subject lines.

Woo Hoo!  Norton Business Suite v4 from Comcast Business Class (just released yesterday!) has the upgraded Norton AntiSpam, and I'm all set.