Moved to Norton 360 Board for better exposure.
Hi,
can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.1.0.29)
From the file location you wrote I assume you did not get the first update patch of version 5...
Thanks!
If I walk around Krogers in person, and look around, am I stealing their data? No different online. If I go to a web site and do not log in, and / or do not try to buy anything, I am not stealing anything. Most of these companies doing this are participating in the Data Theft Economy ™ and sometimes do so under the guise of security. As your link showed, there is a difference. People who use Norton VPN want the same capabilities as other VPNs, which includes visiting sites without being tracked.
When I posted earlier, I was using Norton VPN that is built-into Norton 360 on a family member computer. I just tried going to Kroger using VpyrVPN, and no problem. I was also using other security including an ad blocker and javascript blocker and have no problem going to Kroger.com or Basspro.com.
OP, that should answer one of your questions.
FWIW!! Try running the VPN while attempting to log into a content site say in Australia and you are NOT in Australia. You will see the site 100% block the access to their content right in your browser. The same applies to other sites. Given the liability of having their website data stolen have you considered this as well? Sites also implement access denied code #18 to mitigate denial of service attacks. In case of code 18 on BassPro and Kroger as the OP is seeing, I have the VPN enabled and region set to USA.
Kroger does the same with the exact reference code 18. They both want to know the TRUE IP of the connection attempt. Both these denials were simply opening these two sites. So in retrospect the thread has been answered as peterweb posted. The VPN doesn't have settings to change the access denied issue. The code 18 issues are site specific to those who chose to use the scanning of their traffic.
Cheers
Mudball, I have not used ProtonVPN, but it is one I would consider from a trust standpoint, also VyprVPN. I would avoid any VPN - like NORDvpn - which does not provide REAL information about who runs the company, or where they are actually located. If PIA did that, I would add them to the list.
Norton sent an email to a family member to download what I think was a link to the standalone Norton VPN, even though they are using the built-in version. I wish they would allow a Norton 360 user to use the standalone version of the VPN, assuming it allows more control. At least it is my understanding, last I checked a few months back, that you cannot run Norton 360 with VPN, and Standalone Norton VPN.
SoulAsylum, Thanks for the link.
There is the difference between legit security and the Data Theft Economy.
"TD Bank, Chick-fil-A, Lendup, Equifax IQ connect, Sky, GumTree, and WePay only port scanned visitors who tried to log in.
For BeachBody.com, they only port scanned when checking out.
Based on the list of domains we received, other well-known companies are using the ThreatMetrix script.
This list includes Netflix, Target, Walmart, ESPN, Lloyd Bank, HSN, Telecharge, Ticketmaster, TripAdvisor, PaySafeCard, and possibly even Microsoft."
... It is legit to use security when someone is logging in, or checking out. That is NOT what is happening to the OP.
Perterweb, That is not necessarily why they are blocking. I seriously doubt that Kroger, a grocery store, is blocking him because of protected content. The more likely answer is they want to use whatever techniques they use to personally identify you. There is NO reason to personally identify someone who is visiting their web site, UNLESS they are buying something. They assume you want to be there so much that you will give that info up. Lowes blocks acess, Home Depot does NOT... I shop Home Depot. Best Buy used to do the same thing. Publix does not block assess, they are also a grocery store. This is likely just a part of the Data Theft Economy.
The issue being seen is most likely due to websites now port scanning for fraud. Have a look at this article. As peterweb said vendors want the TRUE IP of the web browser being logged into / on the site.
Cheers
To clarify. I do not represent Norton. I am just a user like you who volunteers my time to try to help others with my experience with the Norton products.
I believe we have answered your question about any settings that could help. There are no settings in the Norton VPN, or any other work arounds to access a site the owner does not want accessed by a VPN.
Thanks bjm, for testing this out.
No need to get in a tizzy peterweb, and give the mere power of suggestion about legal ramifications due to something that was never mentioned. Im sorry you took offense, and yes I seen your post above, and I was searching for a possible administrative setting etc..., or other solutions that I might be able to adjust and accommodate. With me not being very computer savvy, I went with Norton due to simplicity, however if your remarks truly represent Norton, then I will definitely reconsider Proton VPN.
FWIW ~ @Mudball
I'm always Sign'd In to NortonLifeLock Community -
- as I see with my Norton Secure VPN On
Note: with my not Norton VPN On. I'm able to access NortonLifeLock Community -
Note: my preference is not Norton VPN. I'm not a fan of integrated products. For example: my preference is a discrete VPN tray icon...my preference is a full featured - full settings VPN. Just me.
Thanks
Did you see my post above? Web sites have the right to protect their content. And sometimes there are legal reasons for blocking access to users from a different geographic location.
Some VPN providers may have found ways to circumvent these legal protections. But Norton is not here to bypass legal protection. If you are one that wants to access this kind of legally protected content, then maybe you would be better served with another product.
Mudball:Thanks for testing, but to be clear you are showing access denied with your VPN on, right ?
I ask because if I turn my VPN off, I then can access these sites.
Yes, Access Denied is with VPN On
I think web sites want to know your true location to present relevant information for your true location.
for example:
when I visit kroger.com with VPN Off. Kroger web site reports my true zip code - my true location.
Thanks for testing, but to be clear you are showing access denied with your VPN on, right ?
I ask because if I turn my VPN off, I then can access these sites.
FWIW ~ I think web sites want to know your true location. VPNs hide/mask your true location.
for example: when I reach basspro.com web site with VPN Off - basspro.com wants to know my true location
Mudball:Furthermore, prior to purchasing and excepting Nortons VPN package, I had a trial version of Proton VPN and did not not have these issues. Do you think I might be better served to cancel my Norton package, and purchase a Proton VPN package for this issue ?
Hmm, I'll test my not Norton VPN.
@Mudball
Edit: I'm seeing Access Denied with my not Norton VPN On
Access Denied
You don't have permission to access "http://www.basspro.com/shop/en" on this server.
Reference #18.9524db17.1591018196.2afe7f9b
Access Denied
You don't have permission to access "http://www.kroger.com/" on this server.
Reference #18.7f24db17.1591018175.1a1661f2Note: I've not tried Proton VPN
Furthermore, prior to purchasing and excepting Nortons VPN package, I had a trial version of Proton VPN and did not not have these issues. Do you think I might be better served to cancel my Norton VPN package, and purchase a Proton VPN package for this issue ?
So if my VPN is off, I can then access these sites, but when my VPN is turned on, I cant access these sites.
However, you tell me that VPN is not denying access. I guess Im confused and would gladly entertain a solution as to why Im not being able to access these multiple websites.
Thanks
Mudball:Possibly, but do you believe that would be the same issue for the other sites as well ?
If so, then this is an issue that needs to be addressed imo.
Norton Secure VPN is not denying access.