Accessibility Service - Android

Norton Family | Parental Control
1

Issue abstract: we’ve had a notification that my daughters tablet has the Accessibility Service disabled

Detailed description: However when following the instructions on how to correct e.g. go into Norton Family on the tablet all we can access is the safe browser, how do we get to the Norton Family app - I have tried a restart.

Product & version number: Galaxy Tab A8

OS details: Android v11

2

Hi @Kevin_Mitchell ,

Please open the Norton Family app on the child’s device and tap on the child avatar in the top left and then click on permissions to view the permissions that are missing.

PermissionsScreen
PermissionsScreen1080×2400 128 KB

Tap on the Accessibility row to complete the setup.

accessibility_permissions
accessibility_permissions1080×2400 66.3 KB

Thanks,
Norton Family Team

3

Thanks but doesn’t answer the query - when we go to the Norton Family app it opens the safe browser only