Accessibility Service automatically toggles off on Samsung devices (S23 Ultra & Tab S5e)Device

Norton Password Manager
1

Device 1: Samsung Galaxy S23 Ultra (Android 16, One UI 8.0)

Device 2: Samsung Galaxy Tab S5e (Android 11, One UI 3.1)

App: Norton Password Manager (Latest version)Issue

Description:I am experiencing a persistent issue where the Accessibility service for Norton Password Manager will not stay enabled. Every time I toggle the setting to “On” in the Accessibility menu (under Installed Services), it immediately switches back to "Off."Crucially, there is no error message or pop-up explaining why it is being disabled.

Steps I have already taken:

Uninstalled and reinstalled the app.Disabled Battery Optimization for Norton Password Manager.Allowed “Appear on top” / Background activity.

Disabled Play Protect and Device Care.Verified the app is visible under "Installed Services."Despite these efforts, the service refuses to stay active, making the auto-fill feature unusable.

Questions:Are there other Samsung users (especially on One UI 8.0) experiencing this?

Is there a specific Samsung “Security” or “Privacy” setting that might be overriding this?

Is there a known workaround or a fix in the pipeline?

Any help or insights would be greatly appreciated. Thank you!

2

I see you have posted in a Samsung community here…

There have been a few threads on this happening. It seems Google is trying to limit the access to the Accessibility Service for apps that are not really accessibility based.

As noted in the Samsung forum, the first thing to check is to turn off any battery optimization in Android settings for the Norton Password Manager app.

Then another suggestion I found in the past is this Google Support article.