In May 2013, I started a home based business. I purchased a computer for that business and installed Norton 360 on that computer. I have an account created from the registration of that product purchase. Now, I have purchased a second computer and wanted to install Norton 360 on the second computer as well. However, when trying to access my account, it wanted to send a security code to my old phone numbers. I attempted to find a way to update my personal information on the website, to no avail! I connected to customer service via Live Chat and have been told there is nothing I can do to update my personal information to access my Norton 360 account. I was told that I have to create a whole new email AND create a whole new account. First off, my email address used is my BUSINESS email. Second, the phone numbers listed on my account are my OLD personal cell phone number and my BUSINESS cell phone number. Since creating the Norton 360 account, I have condensed the phones into one phone and a completely different phone number.
After my conversation with LIVE CHAT, and being told there is nothing I can do about this issue, I called customer service on the phone. AGAIN!!!! I have been told there is nothing I can do to update or change personal information on my account.
1.) Why is there no recovery options to be able to change personal information on an account for a product that I purchased?
2.) Why if you call customer service are they "NOT ALLOWED", to do anything to help you change the information, besides "REMOTE ACCESSING" my computer?
3.) Is there anything that I can do to get this fixed or do I take my business, even as small as it is, to the next company that does offer account recovery services?
No I haven't, but have now, which begs the question why have the ACCOUNT function there if it doesn't open, but sitting along with Setting, Feed back, performance etc ????
Also why didn't the Norton CONTACT US web page work /??
No I haven't, but have now, which begs the question why have the ACCOUNT function there if it doesn't open, but sitting along with Setting, Feed back, performance etc ????
Also why didn't the Norton CONTACT US web page work /??
Thanks for the prompt reply.
Blackscorpion,
People have had problems with the 'Account' link on the user interface not working before. Myself, I log into Norton Account using ID Safe with the address I provided, so there is never a problem accessing my account info. I never even bother with the Account link.
You could always set up your ID Safe/Vault to log you into your Norton Account, or even just bookmark it. Then there wouldn't be an issue of getting into your account when you need to.
As far as the Norton contact web page not working, I don't know.
Another way of contacting Norton instead of by phone or web pages not working, is to use Norton Online Chat ...
Had same problem with Norton Support Web page and after many unsuccessful attempts, I tried and changed my Cookie Setting which was very restrictive. I changed it to “Medium” and it did work!
Thanks for the suggestion, I changed the Cookie settings to medium, then tried it and got further than yesterday. Ttoday I sent off a message using Nortons Contact Us upon submitting I was switched to a help/suggestion or Chat/phone web page . In my message I indicated I was sending a test text and upon them receiving,if receiving could they let me know.
I'd say that changing the Cookie setting is the go. I will let you know if I do get a reply.
Just to finish off this thread, in my previous post I mentioned sending off a test note to Nortons Contact Us Web page, and my gut feeling was that they wouldn't answering and I was right, no reply at all. It's a case of take your money. Big company, and me, just a small simple cell.
Besides all the above, again many thanks to the volunteers who helped me with tips and suggestions, I hope that good health is with you and your families.
Sorry you didn’t get any reply. I don’t know about sending off notes as I don’t have this option in the Norton Web Support page I get here in Italy, only “contact by chat” or “contact by phone”, which I always use, and it does work.
I think that you should follow Edjr60’s advice and try Norton online chat.
No I haven't tried the Norton Online Chat route , as I'm happy using your suggestion of getting thru to the Web account page,and your suggestion of having/using the Chat options I definately will keep it in mind if needed.
My email box said I had another reply from the Norton Community site but when I checked they were the ones I had already read. Dumb me didn't reliase that the thread was now on a second page, page 2, which is why I didn't see/missed your reply to me, sorry again, it's the reading glasses :-) and also I've got to stop drinking alcohol at breakfast, it's just that I like to celebrate the beginning of a new day :-).