Accessing Spouse's Info

[bjm]

@HeatherA_Enright

Working with an AI assistant hasn’t been helpful, any question along the lines of “how do I setup additional accounts” always result in being directed to pay for another account. It’s easy to complain, I know, but I made the assumption that purchasing coverage for additional family members would have resulted in information on how to setup that other account being sent to me or that other person. No dice.

My understanding is that with Norton by LifeLock Family plan when you set up the account. You’re asked for individual member details…including their respective email address… then each enrolled member will receive a Welcome letter…explaining they’ll setup their own Norton account.

Maybe, the primary member forgot to enter added member email address then added member will not get the Welcome letter to their respective email address.

Note: the primary member may contact LifeLock support and support will authenticate the primary member with SS# and will then share Welcome letter to secondary member.

Note: each adult family member must activate credit services with their own email address.

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If you have already added her and she hasn’t received the email, or if the “Add Member” button is missing, you may need to contact Member Services directly at 1-800-416-0599 to link her correctly without being charged for a new subscription.

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Contact Lifelock Support - Norton Phone Number, and Chat Support
Account Help → Manage account → Need more help? → Chat now | Explore other contact methods

• type “agent” three times to reach a human agent
• speak “agent” three times to reach a human agent

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Norton Support Help Center → Contact us
Contact Norton Support → Let’s get started.

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Contact Norton Support - Chat | Phone Support (related notes here)

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Please step thru Norton Support here to reach Norton Chat agent.

1. Verify registered email address with one-time passcode sent to your email account.
2. AI agent “How can I help you today?”
3. Type your message
4. AI agent offers preset solutions.
5. AI agent “Do you need assistance with anything else?”
6. Type your message
7. AI agent “How may I be of assistance to you today?”
8. Type your message
9. AI agent “In a few words, could you let me know how I can help you today?”

• type “agent” three times to reach a human agent

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Explore other contact methods →

View phone number → Select your country:

1. AI agent requests verification code:
2. AI agent authenticates you.
3. AI agent “How may I help you today?”.
4. AI agent offers preset solutions.

• speak “agent” three times to reach a human agent

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Contact Norton Support - Chat | Phone (related notes here)

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