Accessing the Norton Vault

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Issue abstract: Opening the Norton Vault

Detailed description: I’m using Norton on a Windows 10 PC with a Google Chrome browser.
To access the Norton Vault, I click on the Norton Password Manager icon & enter my email address & password. I’m then asked for my Vault password, after which the vault opens.

This always worked fine up until about 2 months ago. Now:

  1. When I click on the Norton Password Manager icon & enter my email address & password, I usually get ‘spooling’ (the small round circle) & don’t get logged into Norton, so I have to keep retrying until It works
  2. If I get the prompt for the Vault password, I again often get spooling & have to log out & restart the whole process again until I can get the vault to open

Sometimes it works but more often not 1st time.

Would you please explain why this has recently started happening & how to get it to work correctly every time.

Many thanks & kind regards

Product & version number: Norton 360 Premium

OS details: Windows 10

What is the error message you are seeing? None, I just seeing the spooling icon (small round circle)

If you have any supporting screenshots, please add them:

Try clearing your Chrome browser cache and restart the browser and try again.

If that does not help, try removing the Norton Password Manager extension from the browser. Restart the browser and reinstall the password manager extension and test.

Many thanks Peter.

I preferred to try your 2nd option, which appears to have worked (so far).

Thanks again for your help & kind regards